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Dyson B2B Sales Representative
2 meses atrás
About the Role
We are seeking a highly skilled and motivated Business Development Agent to join our Dyson B2B team. As a Business Development Agent, you will be responsible for providing sales and aftersales service to Dyson Professional owners and potential customers through inbound and outbound calls and written channels.
Handle technical support, troubleshooting, sales, and arrange meetings for the local BDM and generate new leads.
Create spare parts quotes and process orders.
Upsell and cross-sell additional products/services to existing clients, maximizing revenue potential and consistently meeting or exceeding sales targets.
Manage 3rd party relationships with engineer service call outs scheduling.
Stock inventory and forecast.
Ensure effective and timely follow-up and follow-through on customer inquiries and problem resolution to maintain customer satisfaction.
Analyse customer issues and work towards providing appropriate solutions, coordinating with relevant departments or teams as necessary.
Implement and carry out marketing or sales campaigns, including prospection to identify potential leads and sales prospects.
Meet or exceed targets, demonstrating consistent achievement of assigned targets, objectives, and KPIs.
Performance reporting with regular meetings with CPM and the client.
About You
C2 level of both spoken and written English.
Proven sales experience ideally within a B2B environment.
Excellent interpersonal skills, with the ability to build rapport and influence decision-makers.
Proficiency in using Salesforce software to manage customer information and queries.
Self-motivated, target-driven, and results-oriented mindset.
Knowledge of the industry and market trends, with the ability to adapt and position our offerings accordingly.
Ability to work collaboratively in a team environment and leverage internal resources effectively.
Proficient in Microsoft Office, in particular Excel and Outlook.
About CPM International
CPM International has a global presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
We believe in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
