Dyson B2B Sales and Service Representative

Há 4 dias

Braga, Braga, Portugal Cpm International Tempo inteiro

**Company Overview**

Cpm International is a leading global provider of customer service, sales, and technical support solutions for clients worldwide. With a presence in over 30 countries, we offer multilingual support tailored to the needs of our diverse markets.

We are committed to creating an open workplace that celebrates diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. Our goal is to provide equal opportunities and ensure everyone feels included from the start of their journey within Cpm International.

Sales and Service Opportunity

We are seeking a highly skilled Dyson B2B Sales and Service Representative to join our vibrant team. As a key member of our sales and customer service team, you will play a vital role in driving revenue growth and achieving sales targets.

About the Role

In this exciting opportunity, you will be responsible for providing sales and aftersales service to Dyson Professional Owners and Potential Customers through inbound/outbound calls and written channels. Your main customer enquiries will focus on troubleshooting issues with their Machines, Machine Registration, Ordering Spares, Exchanges, and Refunds, as well as other Professional Customer Service-related issues.

You will collaborate closely with the sales team, identify and pursue new business opportunities, and maintain strong relationships with existing clients. Through effective communication and persuasive selling techniques, you will drive revenue growth, achieve sales targets, and contribute to the overall success of the company.

Main Responsibilities

  • Inbound and outbound calls and emails to handle technical support/troubleshooting, sales, arrange meetings for the local BDM, and generate new leads.
  • Create spare parts quotes and process orders.
  • Upsell and cross-sell additional products/services to existing clients, maximizing revenue potential, and consistently meeting or exceeding sales targets, objectives, and KPIs.
  • Manage 3rd party relationship with engineer service call outs scheduling.
  • Stock inventory and forecast.
  • Ensure effective and timely follow-up and follow-through on customer inquiries and problem resolution to maintain customer satisfaction.

Requirements

To be successful in this role, you will need:

  • A C2 level of both spoken and written English.
  • Proven sales experience ideally within a B2B environment.
  • Excellent interpersonal skills, with the ability to build rapport and influence decision-makers.
  • Proficiency in using Salesforce software to manage customer information and queries.
  • A self-motivated, target-driven, and results-oriented mindset.
  • Knowledge of the industry and market trends, with the ability to adapt and position our offerings accordingly.
  • The ability to work collaboratively in a team environment and leverage internal resources effectively.
  • Proficient in Microsoft Office, particularly Excel and Outlook.

What We Offer

We offer a competitive salary of 21,000€ gross per year + performance bonus, plus a range of benefits, including:

  • Fully paid training that optimally prepares you for your job.
  • A hybrid working model.
  • 24 holiday days per year on a full-time basis.
  • An Employee Assistance Program for free, confidential, and impartial guidance and support.
  • An Employee Benefits Club offering exclusive perks and rewards.
  • Ongoing training and development opportunities.

Location

This role is based in Barcelona, Spain, and offers the perfect blend of culture, lifestyle, and career advancement opportunities.

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