Customer Service Representative

4 semanas atrás


Braga, Braga, Portugal Personalbüro U. Herrmann Tempo inteiro

At Personalbüro U. Herrmann, we're seeking a skilled Customer Service Representative to join our team.

Salary: The estimated salary for this role is €35,000 - €50,000 per year, depending on experience and qualifications.

Job Description: As a Customer Service Representative, you will be responsible for providing top-notch support to healthcare professionals who use our software. Your tasks will include answering incoming requests via telephone, making proactive calls to assist clients, and training users in the effective utilization of our services.

Key Responsibilities:

  • Provide expert assistance to healthcare professionals via phone
  • Train clients in the optimal use of our services by phone
  • Process email requests efficiently
  • Offer advice and answer questions about our product
  • Collaborate closely with sales, marketing, and product teams to ensure complete customer satisfaction

Requirements:

  • Fluency in French (C2) and English (B2)
  • Experience in Customer Support is highly desirable

Benefits:

  • An excellent remuneration package based on experience, skills, and performance
  • Life Insurance
  • Meal allowance + Transport allowance
  • Private health insurance
  • A relocation package that includes reimbursement of airfare up to €400 in economy class after six months of contract, as well as accommodation for the first year at a discounted rate of €280 per month directly deducted from your pay slip


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