Customer Service Representative

Há 1 mês


Braga, Braga, Portugal Cross Border Talents Tempo inteiro

We are seeking a skilled Customer Service Representative to join our team in Braga. As a key member of our customer support team, you will play a vital role in ensuring customer satisfaction by providing exceptional service and support related to our meal card products.

Key Responsibilities:

  • Handle customer inquiries and issues promptly and professionally via various communication channels
  • Assist customers with meal card activation, balance inquiries, and transaction troubleshooting
  • Educate customers on product features and benefits, and resolve any service-related complaints
  • Maintain accurate records of customer interactions and transactions using CRM software
  • Collaborate with internal teams to escalate and resolve complex customer issues
  • Ensure compliance with company policies and procedures while delivering high-quality service

Requirements:

  • Fluent in French (C2 level) and proficient in English (B2 level), both written and spoken
  • Previous experience in customer service or a related field is preferred
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment and handle multiple tasks
  • Strong problem-solving skills and attention to detail
  • Positive attitude and a passion for customer satisfaction

Why Cross Border Talents:

  • Opportunity to work in a hybrid environment with two days per week in the office
  • Comprehensive benefits package including meal and transport allowances
  • Supportive team environment with opportunities for career growth and development
  • Permanent contract with a 3-month trial period to ensure mutual fit


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