Customer Service Representative
Há 1 mês
We are seeking a skilled Customer Service Representative to join our team in Braga. As a key member of our customer support team, you will play a vital role in ensuring customer satisfaction by providing exceptional service and support related to our meal card products.
Key Responsibilities:
- Handle customer inquiries and issues promptly and professionally via various communication channels
- Assist customers with meal card activation, balance inquiries, and transaction troubleshooting
- Educate customers on product features and benefits, and resolve any service-related complaints
- Maintain accurate records of customer interactions and transactions using CRM software
- Collaborate with internal teams to escalate and resolve complex customer issues
- Ensure compliance with company policies and procedures while delivering high-quality service
Requirements:
- Fluent in French (C2 level) and proficient in English (B2 level), both written and spoken
- Previous experience in customer service or a related field is preferred
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment and handle multiple tasks
- Strong problem-solving skills and attention to detail
- Positive attitude and a passion for customer satisfaction
Why Cross Border Talents:
- Opportunity to work in a hybrid environment with two days per week in the office
- Comprehensive benefits package including meal and transport allowances
- Supportive team environment with opportunities for career growth and development
- Permanent contract with a 3-month trial period to ensure mutual fit
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