Customer Service Representative

Há 3 dias


Braga, Braga, Portugal Cross Border Talents Tempo inteiro
Customer Service Representative Job Description

We are seeking a dedicated Customer Service Representative to join our team in Braga. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and support related to our meal card products.

Key Responsibilities:

  1. Handle customer inquiries and issues promptly and professionally via phone, email, and chat.
  2. Assist customers with meal card activation, balance inquiries, and transaction troubleshooting.
  3. Educate customers on product features and benefits, and resolve any service-related complaints.
  4. Maintain accurate records of customer interactions and transactions using CRM software.
  5. Collaborate with internal teams to escalate and resolve complex customer issues.
  6. Ensure compliance with company policies and procedures while delivering high-quality service.

Requirements:

  • Fluent in French (C2 level) and proficient in English (B2 level), both written and spoken.
  • Previous experience in customer service or a related field is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and handle multiple tasks.
  • Strong problem-solving skills and attention to detail.
  • Positive attitude and a passion for customer satisfaction.


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