Dyson Customer Support Representative

Há 1 mês


Braga, Braga, Portugal Cpm International Tempo inteiro
About the Role

We are seeking a skilled Customer Service Agent to join our team at CPM International. As a Customer Service Agent, you will be the first point of contact for our customers, providing them with exceptional support and resolving their queries in a timely and professional manner.

Key Responsibilities
  1. Handle customer inquiries and resolve issues in a courteous and efficient manner.
  2. Provide product information and demonstrations to customers, highlighting the features and benefits of our products.
  3. Identify opportunities to cross-sell and up-sell our products to customers, increasing revenue and driving business growth.
  4. Work collaboratively with the sales team to ensure seamless customer service and support.
  5. Maintain accurate records of customer interactions and resolve any issues that may arise.
Requirements
  • Fluent written and spoken Italian.
  • Good level of English to communicate with our international team.
  • Eligible to work in Spain.
  • Excellent customer service skills, with the ability to resolve customer queries in a timely and professional manner.
  • Good computer skills and experience with MS Office.
  • Solution-oriented, with the ability to provide the correct and best outcome for the customer.
What We Offer
  • Starting salary: 19,000€ gross per year.
  • Full-time contract, 39 hours per week, rotating schedule Monday - Sunday between 8 am and 8 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
  • Hybrid working model.
  • Fully paid training that optimally prepares you for your job - 3 weeks duration.
  • 24 days holidays per year on a full-time basis.
  • Employee Assistance Program - Free, confidential, and impartial guidance and support.
  • Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.


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