Dyson Customer Support Representative
Há 1 mês
We are seeking a skilled Customer Service Agent to join our team at CPM International. As a Customer Service Agent, you will be the first point of contact for our customers, providing them with exceptional support and resolving their queries in a timely and professional manner.
Key Responsibilities- Handle customer inquiries and resolve issues in a courteous and efficient manner.
- Provide product information and demonstrations to customers, highlighting the features and benefits of our products.
- Identify opportunities to cross-sell and up-sell our products to customers, increasing revenue and driving business growth.
- Work collaboratively with the sales team to ensure seamless customer service and support.
- Maintain accurate records of customer interactions and resolve any issues that may arise.
- Fluent written and spoken Italian.
- Good level of English to communicate with our international team.
- Eligible to work in Spain.
- Excellent customer service skills, with the ability to resolve customer queries in a timely and professional manner.
- Good computer skills and experience with MS Office.
- Solution-oriented, with the ability to provide the correct and best outcome for the customer.
- Starting salary: 19,000€ gross per year.
- Full-time contract, 39 hours per week, rotating schedule Monday - Sunday between 8 am and 8 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
- Hybrid working model.
- Fully paid training that optimally prepares you for your job - 3 weeks duration.
- 24 days holidays per year on a full-time basis.
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
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