Community Coordinator

**About Boundless**

Boundless empowers remote workers to experience - with their families - the nomad lifestyle many people without children have been enjoying for years. It creates a complete "live abroad" immersive experience for families looking to get the most of what the digital age and the world can offer.

Through premium kids-friendly lodging, and a cutting-edge education system that follows the children wherever they go, Boundless brings together a community of like-minded families who want to explore the planet while working remotely and having a positive impact on their lives and the world.

**Role Overview & Introduction to Hospitality Operations**

This is a locally based role, as such you are required to live in the specific city or nearby. Your main role is to provide the best experience possible to our families through first-class service and a positive ‘can do’ attitude. We are an inclusive company and look for team members that actively involve themselves in our community of team members and families. Building strong relationships with team members and families is very important to us.

**What We Offer**
- Trust in you and your workmanship and expertise
- A fair salary package for your local destination
- Opportunity to participate in profit sharing and stock options plan
- Training by industry experts
- Opportunities for personal growth and learning
- Paid holidays to the legal local amount, plus public holidays
- Time-off and opportunity for volunteering
- Freedom to be creative and innovative in your practice
- Discounted accommodations and amenities
- Meal during the day

We will provide you with training, guidance, and on-going support within your role.

**Primary responsibilities**

**Build and maintain a community on all relevant social media/platforms.**
- Assist and support the Experience Champion with the content calendar (posts/articles) for each cohort
- Maintain and deploy content to our internal UGC channel for Social Marketing at Global level
- Engage with the community daily on requests or posts for as wide of a business schedule/calendar as possible

**Engage with and support the community on daily requests via the Boundless Services Ticketing tool and through presence within the Cohort.**
- Interact with community on the ticketing platform and Community Channels
- Coordinate with the rest of the team re requests coming through
- Review/attend to tickets/requests assigned to the Community team promptly always showing urgency and a fast, professional resolution mindset
- Drive Endeavour and Skill-sharing efforts of the Community through your direct engagement with families and knowing the skill base within a Cohort. Be proactive in your support of this.
- Support the building of the Boundless Life brand on social media.
- Liaise with the social team regularly, support UGC channel with relevant and regular weekly content for your location
- Share photo evidence of Experiences/Activities keeping privacy requests in mind
- Create and share reports on Events participation in co-work with Experience Champions
- Partner with a photography/videographer to capture moments for social media where relevant. Train with the Social Media lead for internal training
- Gather information on events at a company level to leverage locally or share with local team, families

**Support the building of sustainable practices where possible.**
- Identify and implement opportunities where sustainable practices can be implemented
- Support the sustainability message of our Housekeeping efforts through detailed knowledge on what we offer/support versus what comes at an extra cost
- Standards and Processes Champion for its Operational disciplines
- Establish and manage the local Google Drive folder that obtains all necessary information on standards and processes for the different areas within your local teams
- Establish/manage/update all Standard Operating processes (Playbooks) and Chapters (manuals and checklists)as directed by Global Operations for your areas to ensure a business continuity is given at all times and a consistent service and work ethos is in place
- Be Master of the Location Book showing all partnerships and contacts for the location for quick reference
- Establish a Location Playbook if not already in place, continuously update this twice a year. Demand Gen will use this as resource for location knowledge

**Financial Acumen**
- In Co-working with the Experience Champion establish a cost analysis of all events and experiences ahead of its execution to ensure the cost is feasible and approved and experiences are priced fairly and within profit margins at all times
- Show a keen interest in the overall member satisfaction of the location and support ways to increase member satisfaction at all times
- Support the Experience Champion in its efforts to drive Partnerships on location for commissionable deals
- Help establish the Boundless Services List on location and maintain it re