Executive Housekeeper

Main responsibilities and activities:

- Establishes and maintains Housekeeping, Laundry and Public Area procedures, taking into consideration occupancy rate, time and use of facilities
- To ensure maintenance and cleanliness of room and public areas are kept up to standards defined by the hotel
- Inspection of all housekeeping areas in accordance with the hotels standards of Hygiene, cleanliness and service. To ensure all guest rooms are cleaned to the highest standard, stocks are replenished, and all necessary maintenance is carried out
- Identify areas of improvement in the daily operations and report/suggest them to the Director of Rooms
- Ordering, controlling and maintaining all hotel linen stocks, including linen used in guest rooms, the restaurants and spa departments, and the uniforms for all hotel team members. Ensuring all linen and uniforms used are of an appearance and quality that meets the hotel standards
- Ensuring the care and maintenance of specialty fabrics throughout the hotel through regular washing
- Coordination with all related departments for all operational matters
- Preparation, input and upkeep of all necessary Housekeeping reports and documentation (inventories, rosters and all other reports necessary to the completion of the duties). A well as accurate input of relevant information into the PMS
- Be aware of all hotel facilities and services to be able to assist or serve in house guests with generic queries
- Prepares, amends and updates Housekeeping SOP’s of the hotel and transferring the same down the line. Oversees the efficient implementation of all SOP’s pertaining to the Housekeeping Department and ascertains their professional execution
- Assist and plan for preventive maintenance of the housekeeping equipment
- Monitor and control all lost and found procedures
- Compiles records and statistics on guest supplies, room occupancy and analyses fluctuations.
- Monitors costs and expenditures closely to adhere to forecasted budget, and takes appropriate action in case of discrepancies
- Prepare periodic budgets, forecasts and capital expenditures for the department.
- Prepare and reports periodic inventories for Linen, amenity, uniforms and any related items.
- Represents the hotel in meeting and any other related events linked to Housekeeping issues, which may take place in house or abroad, when required.
- Liaise with the Director of rooms concerning Guest Feedback results, ensure that responsible departments are kept informed and make suggestions for improvement and set goals for housekeeping teams
- To assist the Director of Rooms with any special projects and requests where necessary.
- Assists the Director of Rooms and Director Human Resources in the selection and recruitment of Housekeeping team members, by conducting interviews and orientation
- In coordinating with L&D Manager establishes training and development plans for subordinates and organizes and facilitates On-the-job training and coaching sessions in order to develop knowledge and competencies.
- Actively participate in the HR related matters of the department, recruitment, appearance, appraisal, training and development, succession plans and disciplinary procedures and contracted labour.
- Maintain a high level of team spirit by developing excellent relationships with the team and colleagues from other departments, and support them in the pursuit of departmental and hotel goals.

The above is a summary of duties and as a key leader; you will be required to perform outside of those responsibilities with tasks that are relative to your position.
- Completed High School/Hotel Management Diploma
- Minimum 2 years experience as Housekeeping Manager with a 5* Hotel with similar room inventory and facilities. Minimum 1 year as an Executive Housekeeper in a luxury Hotel. Exposure in FO and Laundry is desirable
- Knowledge of Housekeeping products and processes
- Ability to communicate written and spoken English
- Ability to acknowledge and respond to guest feedback adequately
- Organization and prioritization skills
- Ability to maintain confidentiality of guests and hotel
- Planning skills
- Public Relations skills
- Excellent overall communication skills
- Ability to multi task and work under pressure
- Opera System proficiency

What we offer:

- Integration in a new, enthusiastic and very ambitious team
- Salary commensurate with function and level of experience
- Professional training
- Other social benefits
- Good work environment
- Great perspectives for career progression and personal development