Quality Analyst
2 meses atrás
Position: German Quality Analyst (Content Moderation)
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: Base salary
**DUTIES AND RESPONSIBILITIES**:
- Continuously follow up on resolved cases to identify improvement and training opportunities
- Actively review decision accuracy to ensure consistency and alignment with internal standards and policies
- Develops process documentation and aggregates feedback about the functionality of the processes and tools
- Manage investigations of escalations of inaccurate decisions to understand the root causes
- Mentor the team on the use of audit tools and systems
- Deliver trainings to the team on new or changing policies as well as refresher trainings on existing policy on an as-needed basis
**REQUIREMENTS**:
- Native/fluent in German, both oral and written. Fluent in English
- Minimum of 1 year experience within an audit or quality environment performing quality control and quality analysis (in contact center environment)
- Experience/Training in Content Moderation
- Strong functional experience with Microsoft Excel (PivotTable, charts, statistical functions)
- Proficiency in Microsoft Word and PowerPoint
- Excellent communication (both oral and written), facilitation and interpersonal skills
- Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making
- Strong attention to detail coupled with a desire to deliver accurately, efficiently, and to a high standard
**BENEFITS**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Meal allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance
- Guidance and tools to reach your full potential
Temos outros empregos actuais relacionados com esta área que pode encontrar abaixo
-
Quality Analyst Turkish
4 semanas atrás
Lisboa, Portugal Humana Portugal Tempo inteiroWe're Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services. We are looking for Turkish speakers to join the Quality Team. The primary objective of the Quality Analyst is to be a SME (Subject Matter Expert) for quality...
-
Quality Analyst Turkish
3 semanas atrás
Lisboa, Portugal Humana Portugal Tempo inteiroWe're Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services. We are looking for Turkish speakers to join the Quality Team. The primary objective of the Quality Analyst is to be a SME (Subject Matter Expert) for quality...
-
Quality Analyst Turkish
Há 6 dias
Lisboa, Lisboa, Portugal Humana Portugal Tempo inteiroWe're Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than associate providing Information Technology and Business Process Outsourcing Services.We are looking for Turkish speakers to join the Quality Team.The primary objective of the Quality Analyst is to be a SME (Subject Matter Expert) for quality guidelines and...
-
Norwegian Quality Analyst
Há 6 dias
Lisboa, Lisboa, Portugal Talingual Tempo inteiroRole:Norwegian speaking Quality Analyst Salary: €17-18.6k per year + bonuses Contract:12m Hours of work: operational hours are 24/7 The Company Our client is an American, fortune 500 multinational corporation that provides IT services including digital technology, consulting, and operations services. The Role The Quality Analyst will assure the Customer...
-
Analyst, Quality Assurance
Há 6 dias
Lisboa, Lisboa, Portugal Grabjobs Portugal Tempo inteiroWe are seeking a focused Analyst, Quality Assurance to join our exceptional team at in Sintra.Growing your career as a Full Time Analyst, Quality Assurance is an amazing opportunity to develop key skills.If you are strong in people management, teamwork and have the right personality for the job, then apply for the position of Analyst, Quality Assurance at...
-
Quality Analyst
Há 6 dias
Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams.Position: Quality AnalystLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salary.**DUTIES AND RESPONSIBILITIES: - Monitor all interactions and ensures accuracy of the output Coordinate and facilitates call...
-
Norwegian Quality Analyst
Há 5 dias
Lisboa, Portugal Talingual Tempo inteiro.Role: Norwegian speaking Quality Analyst Salary: €17-18.6k per year + bonuses Contract: 12m Hours of work: operational hours are 24/7 The Company Our client is an American, fortune 500 multinational corporation that provides IT services including digital technology, consulting, and operations services. The Role The Quality Analyst will assure the Customer...
-
Quality Analyst
Há 6 dias
Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Russian speaking Quality Analyst (Content Moderation) for their Lisbon office.Position: Quality Analyst (Content Moderation)Location: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Continuously follow...
-
Quality Analyst
3 semanas atrás
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams. Position: Quality Analyst Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES: - Monitor all interactions and ensures accuracy of the output - Coordinate and facilitates...
-
Quality Analyst
Há 6 dias
Lisboa, Lisboa, Portugal BrightBe.e Tempo inteiroQuality Analyst - Dutch, (she/he), LisbonWe are recruiting for a leading Outsourcing/BPO consultancy who is seeking to onboard Dutch speaking Quality Analyst (Content Moderation) for their Lisbon office.What you will be doing: Continuously follow up on resolved cases to identify improvement and training opportunities Actively review decision accuracy to...
-
Dutch Speaking Quality Analyst
2 meses atrás
Lisboa, Portugal Careerxtra Tempo inteiro**Job Title: Dutch-Speaking Quality Analyst - Video Streaming Platform** **Location: Lisbon, Portugal** **We are looking for a talented Dutch-speaking Quality Analyst to join our growing team in the vibrant city of Lisbon, Portugal.** **Position Overview**: As a Dutch-Speaking Quality Analyst, you will play a crucial role in ensuring the seamless delivery...
-
Data Quality Analyst
3 semanas atrás
Lisboa, Portugal Olisipo Tempo inteiroReferência 12544_Data Quality Analyst_Lisbon **Descrição**: Data Analyst **Perfil**: - Proficiency in Office Pack, particularly MS Excel; - Familiarity with Agile methodologies; - Competence in Database Management, including SQL; - Fluency in English. Main responsabilities: Ensure highquality core data. Propose and present enhancements. Provide...
-
Data Quality Analyst
2 meses atrás
Lisboa, Portugal Olisipo Tempo inteiroReferência 12544_Data Quality Analyst_Lisbon **Descrição**: Data Analyst **Perfil**: - Proficiency in Office Pack, particularly MS Excel; - Familiarity with Agile methodologies; - Competence in Database Management, including SQL; - Fluency in English. Main responsabilities: Ensure highquality core data. Propose and present enhancements. Provide...
-
Quality Analyst
3 semanas atrás
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Dutch speaking Quality Analyst (Content Moderation) for their Lisbon office. Position: Quality Analyst (Content Moderation) Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: -...
-
Quality Analyst
2 semanas atrás
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Russian speaking Quality Analyst (Content Moderation) for their Lisbon office. Position: Quality Analyst (Content Moderation) Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: -...
-
Quality Analyst
Há 6 dias
Lisboa, Lisboa, Portugal JUJUR Tempo inteiroPosition: German Quality AnalystLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Monitor all interactions and ensures accuracy of the output Coordinate and facilitates call calibration/training sessions for vendor QA partners Train and certify new IQA/VQAs Publish quality trends, feedback and...
-
Hebrew Speaking Quality Analyst
Há 6 dias
Lisboa, Lisboa, Portugal SpotON Connections Tempo inteiroHEBREW SPEAKING QUALITY ANALYST - LISBON, PORTUGALOur client is looking for a Quality Analyst, who will be responsible for a variety of tasks, playing a key role in developing a team that is focused on Trust & Safety. The Quality Analyst will be a single point of contact in terms of Quality for its market, working closely with the Client, the Trainer, the...
-
Quality Assurance Analyst
Há 6 dias
Lisboa, Lisboa, Portugal Kelly Services-Portugal Tempo inteiroPublicado- 08-May-2023- Salário- Localização- Lisboa- Categoria- Permanente- Sector- IT- Referência- BBBH605934Descrição:Kelly Technology is currently recruiting a Quality Assurance Analyst (M/F) to directly integrate our international client.As a Quality Assurance Analyst, you will work with other Testers, Engineers and Project Managers. You will be...
-
Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiroGerman Quality Analyst For A Leading Manufacturer Of Drones - Lisbon, Portugal Lisboa German Quality Analyst For A Leading Manufacturer Of Drones - Lisbon, PortugalLisboa Lisboa, Lisboa, Portugal col-wideJob Description:German Quality Analyst for a leading manufacturer of drones - Lisbon, PortugalReq ID#: 379267Lisboa, Portugal, PT Job Description:Come and...
-
Quality Analyst In Lisbon
Há 6 dias
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroAre you detail-oriented? Do you get excited by improving business processes?Then this job might be right for you You will be responsible for the overall quality of the customer support team by for example figuring out their weak points or performing audits on the team's tickets.Your responsibilities and impact working as a Quality Analyst: Working closely...
