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Reputation & Community (Social Media) Analyst
2 semanas atrás
**The Role**:
You’ll be handling the presence across all online communities and ensuring we generate positive engagement. The role requires a deep understanding of the social media landscape. It also requires an understanding of trust, reputation, and review platforms - and how to leverage these to improve our online presence and positioning. This role will work closely with the customer excellence team.
**What you´ll do**:
- Social Media Monitoring: Continuously monitor and analyse social media channels to track mentions, comments, and conversations related to the company, products, or services.
- Reputation Management: Implement proactive measures to maintain a positive online reputation. Respond to positive and negative comments promptly and professionally, addressing concerns, questions, and complaints with empathy and diplomacy.
- Content Analysis: Analyse the performance of social media content and campaigns, identifying key trends, insights, and areas for improvement.
- Social Listening: Use social media listening tools and analytics to gather actionable insights about consumer sentiment, preferences, and industry trends. Translate these findings into actionable recommendations to improve brand perception and customer satisfaction.
**What you must have**:
- 1+ years of relevant experience in social media, Community or Reputation management in a contact centre environment,
- Extensive knowledge of social media platforms.
- Experience with Community Management and interacting with consumers in a contact centre environment.
- Previous customer support experience is a big plus.
- Fluent in English (mandatory)
- Collaborative and hands-on spirit.
**What we will offer**:
- Salary 950 EUR + Food allowance: 8.32 EUR in card
- Start date: August 14th
- Hours: between 9:00 and 18:00 (Monday to Friday)
**Tipo de oferta**: Full-time
Salário: 950,00€ - 1.200,00€ por mês
**Experiência**:
- Gestão de redes sociais: 1 ano (preferencial)
Idioma:
- Inglês (obrigatório)
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