Nestlé: Econtent Account Specialist

2 meses atrás


Oeiras, Portugal GIGROUP Tempo inteiro

We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector.

They are currently looking to strengthen their team with an **eContent Account Specialist (M/F).**

A key enabler of the eBusiness Strategy is the activation of the in-house solution 'Content Services' aiming at supporting Markets/Businesses along the Product Content lifecycle (E.G Creation, Adaptation, Distribution and Monitoring of Product eContent Assets accross all touchpoints). The Content Services will bring scalability, automation, cost efficiency, and speed to markets. The eContent Account Specialist will play a role in the

Global Transformation.

Also, the purpose will be to work with internal and external stakeholders to perform continuous improvement

and ensure they are implemented to bring value to Business. The key responsibility of the eContent Account

Specialist is to foster the relationship and grow the business with the customer.

**Main Responsibilities**:

- Coordinate the Transition of services from Market/Business (e.G.:
internal or local agencies) to Integrated Business Services (IBS) Content Services. Present Content Services and respective ways of working, define an activation plan suited to the Market/Business, ensure all Content Services' pre-requisites are fulfilled, collect and track Market/Business' demand plan, manage the activation of services between Market/Business and Content Services' internal/external partners.
- Act as a coordinator for the Content Services, with the different vendors according to the Service Level Agreement, to ensure proper execution of the Service, with service orientation to the Market/Business.
- Act as a point of escalation/resolution if any discrepancy and manage prioritization. Support on the Capacity planning.
- Maintain Operational Documentation to ensure proper execution of Services (Processes, Service Catalogue, Training materials, Briefs, etc ).
- Liaise with Content Services eco-system to integrate Guidelines and align Service Lines with vendors. Liaise with Content Services Development Lead for Continuous improvement.
- Run periodic meetings with Business/Market to strengthen relationship, seek new opportunities and grow the account. Collect demand as well as ensure that market adhere to Content Services prerequisites. Identify Market/Business knowledge gap and propose action to Business/Market to fill those gaps.
- Liaise with Finance &
Control team for the correct and timely charge back of services provided to Nestlé Markets/Businesses.

**Ideal Profile**:

- At least 2 years in Content Production Management
- Working with high-volume, multi-platform, complex tasks
- Working in a corporate and multi-cultural setting
- Good knowledge of eCommerce and eRetailers environment
- Strong project management skills
- Strong relationship management skills dealing with Customer and managing vendors
- Strong presentation and/or selling skills
- Experience in using Project Management, Tracking Tools (Cost, Time, Budget, Volumes, Resources)
- Knowledge on PowerBI is a plus
- English (advanced level)
- French (prefered, not dismissive)
- Spanish (prefered, not dismissive)

**We offer**:

- Direct contract with our client.
- Competitive salary and annual bonus according to your performance.
- Flex Benefits - you can chose what benefit is more suitable to you.
- Hybrid or remote work schedule - must live in Portugal.
- Career progression and possibilities for International Career.
- Initial and continuing training.

**We're waiting for you



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