Systems Analyst

4 semanas atrás

Porto, Portugal SaltPay Tempo inteiro

**About SaltPay**
We believe that local businesses are essential to any growing society. SaltPay was founded in 2019 to create affordable, fast and secure payments and software solutions to help small and medium-sized businesses manage and grow their operations better. Taken for granted by banks and traditional service providers, small businesses have especially struggled to get access to the financial services and software they need. We exist to improve their lives and to help them grow by building products that serve their needs, or integrating with the best solutions we find in the marketplace.
We're outcome-driven entrepreneurs who emphasise energy over experience. Our number one priority is to deliver solutions that will allow our local businesses to thrive. Connecting and collaborating with a diverse group of talented teammates in an inclusive environment helps us achieve different results. We learn from each other every day, doing whatever is necessary to deliver the best outcomes for our customers. SaltPay is home to over 2,000 employees in 15offices across 20 countries, and our footprint keeps on growing. We are fully dedicated to serving more than 100,000 merchants across our network.

**To be a Salter**
These are some of the core principles of our culture:

- You like to work towards honest, inspiring, and challenging objectives;
- You want to create a tangible impact on the business;
- You have a competitive mindset and work to achieve the best possible outcomes;
- Kindness, humility, self-awareness, and candour are all part of your DNA;
- You are not afraid of taking risks, and you feel empowered by extreme ownership;
- You prioritise the team's success rather than your own;
- You're always striving to become a better version of yourself;
- Problems are learning opportunities;
- You're a dreamer, a thinker, and a doer - all in one;

**Your Team**
You will be working with a strong talented team that's passionate, energetic, competitive, and make data-driven decisions every day to better serve our CEO, the merchant They are at the core of our business and our products, creating growth and improvement opportunities for the entire company We believe that the right workplace culture is crucial to achieving our goals and delivering our values. We want our people to dream big.

**Your Mission**
- Implementing, maintaining, supporting, and upgrading existing systems;
- Work closely with stakeholders from internal departments, translating their needs to technical changes that are feasible on our systems and for the business;
- Communicate with leaders and employees to determine their system requirements;
- Troubleshoot technical issues;
- Improve the setups, configurations and tools to provide the best experience for the front-line operations supporting our merchants;
- Investigate and implement new features that improve our systems, along with creating and maintaining clear documentation;
- Assist the implementation of new pilots of our systems along with Innovation Ops, guaranteeing that the best practices are properly adopted;
- Supporting the Global Customer Operations team to be more productive, and efficient, and create an overall better experience for our merchants;
- Meeting with Business Analysts, Project Leads, and IT/Tech team to resolve issues and ensure solutions are viable and consistent;
- Reporting back on all improvements, setbacks, pain points, needs, requirements, flows, and procedures;
- Keep track of fixtures and updates, along with communicating these transparently with our Global Frontline and our Learning & Development team;
- Communicate with front-line operations to create business rules and automation that are effective, flexible, scalable, and simplify their work;
- Helping different teams through training sessions and workshops on the system and operational processes;
- Creating and maintaining processes' documentation effectively along with identifying pain points and opportunities for improvement in terms of Systems' structure and architecture;
**Your Story**
- Background in a quantitative field (Computer Science, Engineering, Information Technology, Information Systems, or equivalent);
- 2+ years of professional working experience;
- Someone who thrives in developing innovative, state-of-the-art products that surpass the latest advances in the field;
- Strong analytical and problem-solving skills;
- Ability to think creatively and insightfully about business problems;
**The Perks**
- Private Health Insurance;
- Meal Allowance;
- Public Transportation Card;
- 25 days of annual leave (+ national holidays);
- Frequent team events & activities in the office and outside;
- Possibility to visit other company offices to meet colleagues in instances when travel is safe and appropriate;
- Competitive salary and enrolment in the Universal SaltPay Stock Option Plan (USSOP) from your first day. The USSOP gives all employees the chance to be fellow company owners;
- Office snacks ev

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