Senior Operations Specialist

6 meses atrás

Lisboa, Portugal Bain & Company Inc Tempo inteiro

Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes.

To ensure efficient capacity planning and follow-the-sun coverage across the globe we are looking to expand Creative Services operations and set up graphic designers and workflow team in Bain’s **Lisbon** office.

**The Department**

**Creative Services**, part of Bain's global Marketing organization, specializes in providing high-quality presentation design services supporting our consulting teams and practices. Our designers seamlessly integrate design expertise, storytelling techniques, and data visualization skills to create presentations that deliver insights with clarity and impact.

**The Role**

As a **Senior Operations Specialist for workflow management** you are the first point of contact in Creative Services for client teams and business partners for design requests and support. Your role is to actively scope and align on expectations for the work and assign to a designer for production. Your extensive knowledge and skills in workflow management will enable you to troubleshoot workflow issues, and improve workflow processes as well as guide and train colleagues on scoping, time management, and client communication.

**Responsibilities**
- Collaborate with client teams and business partners to assess, prioritize and allocate resources for design requests, making recommendations as needed
- Respond and own design requests through completion, ensure expectations are aligned, and that design requirements are met within established deadlines
- Drive fast turnaround design solutions for customers according to Bain and client brand standards, this includes being autonomous and confident in balancing competing demands and making quick decisions
- Monitor dashboards and track project information to ensure service is meeting department KPIs and service agreements
- Troubleshoot and problem solve workflow systems or process issues
- Contribute ideas and drive projects that improve workflow processes, systems and technology
- Mentor and coach Workflow colleagues on scoping, prioritization, time management, resource allocation, and client communications
- Cooperate with workflow specialists from other regions to ensure seamless service for our stakeholders

**Knowledge, Skills and Abilities**
- Demonstrate command of fundamental principles and techniques of design with increasing knowledge of specialty design and stakeholder groups
- Provide timely responses, routing, and troubleshooting of incoming work that demonstrates a thorough concern for all the areas involved, no matter how small
- Display strong organizational and interpersonal skills with the ability to handle multiple projects/deadlines in parallel and with increasing complexity by leveraging team collaboration tools to communicate with stakeholders to support team service level agreement goals
- Serve as the bridge across Design team and case team stakeholders to assign/coordinate a wide range of deliverables; effectively communicate process and remove roadblocks to drive trust and collaboration
- Own individual and collaborative project streams with limited support from manager to identify, solicit team feedback, and roll-out improvements to workflow process while mentoring more junior team members

**Requirements**:

- 3+ years experience working as a workflow or project coordinator within a design-focused environment
- Excellent time management, prioritization and project management skills
- Professional customer service attitude
- Passion for results, ownership and awareness
- Working knowledge of **Adobe Workfront** or a similar project management tool
- Fluency in written and spoken English is a must
- Bachelor’s degree or an equivalent combination of education, training and experience

**WHAT MAKES US A GREAT PLACE TO WORK**:
We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked #1 on Glassdoor's Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 13 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion,

  • Senior Banking Operations Specialist

    3 semanas atrás

    Lisboa, Lisboa, Portugal Inetum Portugal Tempo inteiro

    **Job Title:** Senior Banking Operations Specialist We are seeking an experienced Senior Banking Operations Specialist to join our team in Lisbon, Portugal. As a key member of our banking operations team, you will be responsible for ensuring the smooth execution of our banking activities. **Salary and Benefits:*

  • Senior Financial Operations Specialist

    3 semanas atrás

    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Job OverviewWe are seeking a highly skilled Senior Financial Operations Specialist to join our team in Siemens Global Business Services (GBS). This role will be part of our Opportunity-to-Cash business line, which provides transactional and digital services to external customers.

  • Senior Collateral Operations Specialist

    4 semanas atrás

    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    About the JobThe Senior Collateral Operations Specialist is responsible for managing the Net Present Value of the portfolio of trades between BNP Paribas and its counterparties on a daily basis. The ideal candidate will ensure that this exposure is sufficiently collateralized.

  • Senior Banking Operations Specialist

    4 semanas atrás

    Lisboa, Lisboa, Portugal Inetum Portugal Tempo inteiro

    About UsInetum is a leading digital services provider in Europe, employing 28,000 consultants and specialists who strive to make a digital impact for businesses, public sector entities, and society. Our solutions aim to contribute to our clients' performance and innovation as well as the common good. We have a dense network of sites across 19 countries,...

  • Senior Banking Operations Specialist

    Há 7 dias

    Lisboa, Lisboa, Portugal Inetum Tempo inteiro

    We are seeking a skilled Senior Banking Operations Specialist to join our team in Lisbon. This exciting opportunity allows you to work with a leading European digital services provider, Inetum.As a Senior Banking Operations Specialist, you will be an integral part of our projects, contributing your analytical thinking and problem-solving skills to drive...

  • Senior Financial Operations Specialist for Mobility Solutions

    3 semanas atrás

    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    OverviewSIXT, a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide, is seeking a Senior Financial Operations Specialist to join its team in Lisbon.

  • Senior Financial Operations Specialist

    1 semana atrás

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Job DescriptionThe Senior Financial Operations Specialist plays a vital role in the finance team, supporting the lead in all training and development activities to develop best-in-class finance professionals. This role assists in developing the finance team, supports a robust control and compliance environment, and contributes to implementing EMEA Operations...

  • Senior Culinary Operations Specialist

    3 semanas atrás

    Lisboa, Lisboa, Portugal Plateform Tempo inteiro

    About PlateformPlateform is a stable company committed to delivering unique and memorable experiences for our customers.Job OverviewWe are seeking a Senior Culinary Operations Specialist to join our team. This role plays a vital part in the success of our culinary operations, ensuring that products are prepared in line with technical specifications.Key...

  • Senior Financial Operations Specialist

    Há 4 dias

    Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

    At Capgemini, we empower our professionals to unleash their full potential and drive business growth through innovative solutions. As a Senior Financial Operations Specialist, you will play a vital role in shaping the financial landscape of our clients.Company OverviewCapgemini is a global leader in partnering with companies to transform and manage their...

  • Senior Technical Operations Specialist

    Há 6 dias

    Lisboa, Lisboa, Portugal Sap Se Tempo inteiro

    Job OverviewSAP Se is a leading provider of business software solutions, and we are currently seeking an experienced Senior Technical Operations Specialist to join our team.About the RoleWe are looking for a highly skilled individual to work as part of our global IT team. As a Senior Technical Operations Specialist, you will be responsible for operating,...

  • Senior Investment Operations Specialist for Institutional Products

    Há 7 dias

    Lisboa, Lisboa, Portugal Nordea Asset Management Portugal Tempo inteiro

    About the Opportunity Nordea Asset Management Portugal seeks a Senior Investment Operations Specialist for Institutional Products to join its IWD Investment Products, Lisbon team. This role is ideal for an experienced professional who can combine their knowledge of financial markets with process-oriented skills and a commercial mindset.

  • Senior Financial Operations Specialist

    Há 5 dias

    Lisboa, Lisboa, Portugal Minacs Tempo inteiro

    Minacs seeks a skilled Senior Financial Operations Specialist to join its team in Portugal. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to provide expert financial guidance to support business growth.The salary for this role is approximately €50,000 per year, commensurate with experience.Job...

  • Senior Financial Operations Specialist

    Há 1 mês

    Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    Job OverviewWe are seeking a highly skilled Senior Financial Operations Specialist to join our Finance team at Indie Campers.SalaryThe estimated salary for this position is €45,000 - €60,000 per year, depending on experience.Job DescriptionAs a Senior Financial Operations Specialist, you will play a crucial role in overseeing the company's financial...

  • Senior Marketing Operations Specialist

    2 meses atrás

    Lisboa, Portugal Salsify Tempo inteiro

    Salsify is looking for a technically savvy, detail-oriented, resourceful and analytical digital operations specialist to join the Marketing Operations team as a Senior Marketing Operations Specialist. This critical role is responsible for helping to oversee the marketing infrastructure and will be instrumental in leveraging marketing automation (Marketo) to...

  • Senior Data Operations Specialist

    4 semanas atrás

    Lisboa, Lisboa, Portugal Olenick Tempo inteiro

    At Olenick, we are seeking an experienced Senior Data Operations Specialist to join our team. This role will involve preparing and managing critical spreadsheets that drive day-to-day operations.The ideal candidate should be proficient in using Google Sheets formulas and AppScript to create efficient workflows and automate processes.Key...

  • Senior Marketing Operations Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    About PhitureWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere. Our goal is to make transactions safe, simple, smart, and accessible. We achieve this by leveraging secure data and networks, strategic partnerships, and a passion for innovation.Job Title: Senior Marketing Operations SpecialistSalary: $95,000 -...

  • Senior Business Operations Specialist

    4 semanas atrás

    Lisboa, Lisboa, Portugal Cisco Tempo inteiro

    **Job Overview:**Cisco is seeking a highly motivated and detail-oriented Senior Business Operations Specialist to join our Commerce Operations EMEA team. As a key member of our organization, you will play a critical role in identifying and resolving operational problems, streamlining processes, and driving business growth.**Key Responsibilities:*Collect and...

  • Senior Banking Operations Specialist

    Há 7 dias

    Lisboa, Lisboa, Portugal Inetum Tempo inteiro

    We are looking for a Senior Banking Operations Specialist to join our team in the banking sector.About InetumInetum is a leading provider of digital services and solutions, with a strong footprint in the banking industry. We are committed to delivering high-quality projects and have a talented team of professionals who share our passion for innovation and...

  • Senior IT Operations Specialist

    3 semanas atrás

    Lisboa, Lisboa, Portugal Team It Tempo inteiro

    About UsAt Team IT, we are committed to a sustainable and inclusive approach to business. Our team is driven by a passion for innovation and a dedication to creating a better future for our clients and our community.Job DescriptionWe are seeking an experienced Senior IT Operations Specialist to join our team. As a key member of our operations team, you will...

  • Senior Operations Specialist

    Há 3 dias

    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    About UsWe're a global technology and services leader that powers the brands of the future. Our goal is to help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. We've received numerous awards, including 'World's Best Workplaces,' 'Best Companies for Career Growth,' and 'Best Company Culture.'Job...