Implementation Specialist

3 semanas atrás

Lisboa, Portugal Verizon Tempo inteiro

**When you join Verizon**:
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.

**What you’ll be doing...**:

- Ensuring that the onboarding of customers is carried out on schedule.
- Coordinating installations between customer and installation vendor.
- Making sure the customer is comfortable with the product by checking the installations are complete and the training delivered.
- Becoming a technical expert of the Verizon Connect platforms and develop a deep understanding of the fleet management space.
- Working with other departments of Verizon Connect global organization as well as deal with customers and vendors on a daily basis.
- Recognising the patterns for recurring matters and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level.
- Working in a multilingual environment while serving several markets.

**Where you'll be working...**

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

**What we’re looking for...**:
You are a multilingual customer service professional with technical skills and with experience in supporting IOT/telematics branch customers. You should have a clear understanding of what drives customer satisfaction, and also strong willingness to develop further. You should have strong communication and listening skills, with structured “can-do” approach to open matters and tasks in a demanding environment. We are looking for someone with well-developed time management and prioritization skills as well as methodical and conscientious documentation skills.

You’ll need to have:

- Bachelor’s degree or relevant experience.

Even better if you have one or more of the following:

- Knowledge of Technical IoT / telematics and experience in a customer-facing role.
- Multilingual skills.
- Experience in industrial systems, electronics.
- Experience in Vendor Management and Scheduling Service Deployment activities.
- Experience in ERP & CRM systems - SAP and Salesforce.

**Where you’ll be working**: In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

**Scheduled Weekly Hours**: 40

**Diversity and Inclusion**:
We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

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