Order Management Specialist

2 meses atrás


Lisboa, Portugal Bose Tempo inteiro

Job Description

At Bose, we’re compelled to push things forward. We need to make things better. It’s in our blood. We’re expert engineers, researchers, and designers. We believe a healthy obsession is something to celebrate because it leads to greatness — not just in what we do, but in art, music, sports, science, everything.

In the Global Order Management Team, we obsess over the details that matter most to our customers. We collaboratively manage consumer orders in a fast-paced, challenging environment, which requires excellent attention to detail and communication skills. Through processing orders inquiries for Bose Direct consumers in the Americas, Europe, and Australia/New Zealand, we provide our customers and the organizations we support with the highest level of service possible, while maintaining efficiency and driving continuous improvement. Key activities are order review and release, logistics, credit refunds/reconciliation, fraud review, and inventory management.

Key Accountabilities:
Responsible for order management of external and internal B2C and B2B orders.

Support data analysis around customer KPIs

Leverage system solutions and process refinement to increase automation of standard processes

Support continuous improvement initiatives to maximize efficiency in processes, and reduce the cost of managing orders to customers

Manage high volume of daily order processing with accuracy and efficiency

Perform key tasks according to service levels, and communicate risks to participate in mitigation plan

Key Skills:
Self-motivated, self-starter, and ability to work independently

Strong analytical skills

Ability to manage multiple priorities and meet deadlines

Knowledge of supply chain, distribution, and sales processes.

Excel and Outlook proficiency

Previous experience with SAP, CRM, EDI, or related enterprise software

Education and Experience:
Bachelor’s Degree in Business, Finance, Operations, Supply Chain, or equivalent experience

2+ years of experience in Order Management

Are you interested in this position?

Note



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