Loyalty IT Application Manager

2 semanas atrás

Porto, Portugal Metyis Tempo inteiro

**What we offer**:

- Develop your professional career working with one of the biggest brands in the fashion industry.
- Assist with global business needs and help solve difficult topics.
- Become part of a fast-growing international and diverse team.

**Who we are**:
We are Metyis, a forward-thinking, global company that collaborates with business partners and clients to create and implement the capacities and capabilities required to improve future performance. We operate across a wide range of industries, and with our embedded partnership model we commit to driving sustainable growth for industry-leading organisations, elevating their potential with a long-term vision.

At Metyis, we develop integrated solutions that enable growth by working within our business partners’ organisations with diverse and multidisciplinary teams. This collaborative environment allows Metyis to build strategies and execute them through an ecosystem that combines Big Data solutions, Digital Commerce solutions, Marketing & Design solutions, and Advisory services.

Our teams are set up so that you have plenty of room to build bigger and bolder ideas by speaking your mind and being creative with your knowledge. Imagine the things you could achieve with a multidisciplinary team that encourages you to be the best version of yourself.

We are Metyis. Partners for Impact.

**What you will do**:

- You consult and take over IT ownership for Loyalty support
- You act as first contact towards our internal IT & business stakeholders
- You support our projects and especially our external partners to drive all loyalty and reward processes (web 2.0 and web 3.0)
- Respond to customer inquiries via our ticketing system
- Assist employees in understanding and navigating loyalty platforms
- Collaborate with other departments to address and solve customer issues
- Document and track customer interactions and resolutions
- Driving and ensuring future proof loyalty processes within our HUGO BOSS IT landscape on a global scale. This means to design consistent technical concepts, coordinate implementation teams and align with enterprise architects on a future-proof technology landscape and ensure successful global rollouts

**What you’ll bring**:

- Strong knowledge and interest in loyalty, customer experience and customer engagement
- Excellent communicative skills and analytical strength
- Several years of experience in loyalty and CRM related roles
- Ideally have experience with loyalty management platforms, web 3.0 tools and ecosystems, reward tools, mobile apps
- 8+ years of relevant work experience, proven IT background
- Knowledge of retail or ecom processes in SAP would be beneficial
- Basic knowledge of Salesforce
- Degree in Business Informatics, Business Economics or related areas
- Fluent in English

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