IT Operations Senior Manager

6 meses atrás

Porto, Portugal HAYS Tempo inteiro

Elementis | Senior Operations | IT
Your new company

Elementis is a global specialty chemicals company, with over 1,300 employees working at 23 locations across the globe. They create high-value specialty additives that enhance the performance of their customers’ products and make a positive change in the world.
Elementis is establishing a new office and modern laboratory in Porto, Portugal. They offer exciting roles in Research & Development, Human Resources, Finance, Logistics, Customer Service, Regulatory/Product Stewardship, Sales & Marketing, providing a diverse range of opportunities to grow and make an impact. Most of the roles are regional or global.
The Operations Senior Manager is responsible for overseeing the Elementis network, server infrastructure and IT systems. This role entails ensuring their security, performance and maintenance, as well as delivering IT services to all internal users.

Your new role

Leadership

Lead, coordinate and supervise the work of IT operations team providing them with guidance, feedback, and training and fostering a culture of collaboration and teamwork.
IT operations vision and policies

D evelop and maintain IT service and practices to manage, control and secure the IT operations.
Develop roadmap plans for maintenance, enhancement, optimisation and take-on of new business systems. This aligns IT operations with current and future business requirements and goals.
E valuate risks and mitigations and develop resilience, recovery, backup and disaster recovery processes and plans.

**Operational direction**:
Supervise daily operations of networks and infrastructure. You assess system performance and recommend, justify and implement improvements including managing installations, upgrades and configurations of hardware and software.
I mplement the security of the entire IT environment from network, data and storage and communication systems to end user devices and manage system security operations.
Manage relevant IT budgets, forecasting and ensure cost-effectiveness is maintained.
Short-term priority is to establish the new Elementis Support & Technology Hub in Porto, which includes the fit-out of the facility, provision of devices, computers, network infrastructure, storage, and communication services. Following this setup, the focus shifts to monitoring IT service quality, security, and performance, ensuring the Hub is fully operational and ready to support new starters.
Lead and participate in other IT and Elementis projects as needed to deliver the business goals.

**Managing external services and parties**:
A ssess and purchase new and replacement services, hardware, services and licenses.
O ptimise and manage contracts with vendors, service providers and software licenses.
Oversee service level agreements, key performance indicators, and metrics to ensure that service partners adhere to their contractual obligations.

**User service management**:
Ensure that the IT service provided by your team to Elementis users is to the agreed standard.
Establish and monitor internal service level agreements, key performance indicators and metrics to measure and manage the performance and quality of IT services.
I dentify and resolve issues or problems that may affect the delivery or quality of IT services, such as troubleshooting, support, maintenance, or security incidents. You act as Incident manager in the event of service interruptions and threat incidents.

**Best practice and compliance**:
Ensure that IT activities are within the limits of good practice and applicable regulations.
Keep up to date with the latest IT trends, developments, and best practices.
Ensure data is handled, transferred, or processed according to secure, legal and company guidelines, define operations and combine with IT Operations section

**What you'll need to succeed**:
Bachelor's degree in Computer science, Information Systems or similar degree / professional qualification would be an advantage.
10+ Years of experience in an IT Operations Manager role or similar managerial role with demonstrable experience on IT service and infrastructure.

**IT Skills**: Excellence in infrastructure, operations and service management.
Verbal and written fluency in English.

This position will have a hybrid regime with a minimum of 3 days in the office. Whilst this role will be based at the Porto Hub, there will be occasions where you may be required to travel to other Elementis sites.
1030383

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