French Customer Advisor for Airbnb

3 semanas atrás

Porto, Portugal Foundever Tempo inteiro

**Come and work with us.**

Do you want to belong with the customer service team and help to build the world's most loyal travel community?

Are you
**French** native or fluent with strong
**English** communication skills?

Looking to make your career in a multicultural environment in the happy city of
**Porto**?

**So we have the perfect opportunity for you**

Your future project: join our
**French Customer Support** team.

**Airbnb** is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a customer service specialist in this project, your daily responsibilities will include:

- Manage hosts and guests queries
- Being able to present the best available solutions taking advantage of a community marketplace with millions of users
- Join a specialized and open-mind team that offers support through written communication and phone
- Meet and exceed our service quality goals, compliance regulations and productivity targets
- Create amazing experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

- Native or proficient level of **French **(C2)
- Advanced level of **English** (at least C1) both verbal and written
- Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- High-speed internet access and appropriate conditions for remote work
- **Must hold EU citizenship or valid work permit for Portugal**:
**Benefits.**
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture

**Go further with Foundever**

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

**About Foundever**

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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