French Team Manager for Airbnb

3 semanas atrás

Porto, Portugal Sitel Tempo inteiro

**French Team Manager for Airbnb - Porto, Portugal**:

- Req ID#: 207169- Porto, Portugal, PT- Job Description:
**Come and work with us.**:
We are looking for a talented and accomplished **French Team Manager** for **Airbnb** to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

**Airbnb** is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a **Team Manager** in this project, your daily responsibilities will include:

- Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)
- Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project
- Work as a team, actively collaborating in the development of the advisors' activities
- Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
- Undertake formal monthly/quarterly performance reviews
- Provide clear direction and guidance to ensure consistent achievement of key performance metrics
- Accurate and timely communication of any client issues to Operations Manager
- Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
- Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
- Understand and comply with all regulatory, fair trading and competition rules and adhere to Health, Safety and Security responsibilities

To succeed in the role, you will need to have:

- Native or proficient level of **French **(mandatory)
- Advanced level of **English **(at least C1) both verbal and written
- Minimum of 12 to 18 months of call center experience preferably as Team Manager or product specialist
- Evidence of effective interpersonal, coaching, and leadership skills
- Excellent telephone, keyboard, verbal and written communication skills
- Good numeric and verbal reasoning skills
- Effective time management
- Ability to organize and prioritize, set priorities and multi-task
- **Must hold EU citizenship or valid work permit for Portugal**:
**Knowledge/abilities**
- People oriented
- An element of gravitas
- Experience with policy work
- Early adopter of technology
- Dependable, reliable and able to perform duties with minimum supervision
- Ability to interact positively with staff at all levels

**Education and experience**
- Bachelor’s degree or directly related work experience
- Previous relevant experience as Team Manager

**Specific Requirements (when necessary)**
- Availability to travel
- Out-of-hours support

**Benefits.**:

- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture

**Go further with Foundever**:
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

**About Foundever**:
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

**Job Segment**:Call Center Manager, Call Center Supervisor, Call Center, Performance Management, Manager, Customer Service, Human Resources, Management

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