D2c E-commerce Specialist

**Position Snapshot**

Location: Lisbon, Portugal

Company: Nestlé Business Services

Full-time / Hybrid mode

**About us**

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS

**Position Summary**

As a D2C E-Commerce Specialist you will act as the primary eCommerce technical partner of the brand Digital Commerce team, responsible to update and maintain at market direction the D2C website & app experience and commercial activations, actively contributing to growth of the D2C business. Support the Business/Market in managing content on brand e-commerce D2C online touchpoints, ensuring consistency and maintaining high-quality information standards across websites. The D2C Digital Commerce Specialist is part of a broader team focusing on websites content management and optimization. He/She is responsible for updating website content, manage promotions and products, communicate with internal and external partners are among main responsibilities.

**A day in the life of...**
- Promotion management
- Content management in CMS
- Product management (product launch support, product configuration, product discontinuation)
- Perform Q&A activities upon introduction of any change on the digital landscape, PreProduction then Production upon market Digital & eCommerce lead approval
- Execute E2E testing and MAT (Market Acceptance Test) upon new code releases
- Implementation of SEO optimizations
- Handling support request and incident request to technical support organization on behalf of market and/or global Digital & eCommerce expert
- Configure and Q&A existing features on Drupal and Hybris platforms, potentially integrated with 3rd party services. Ensure market validation and sign-off prior activation in Production.
- Track market requests and key activities delivered for Business
- Create and update documenation for key activities
- Ad-hoc tasks (e.g. testing new functionalities)

**What will make you successful**
- Hands-on experience with CMS including Drupal (other platforms like Shopify, Magento2, etc. will be an advantage). Knowledge of Hybris a plus
- University Degree ideally in Computer Science, Web Development or related field
- Excellent writing and editing skills in English
- Experience in running test and QA activities
- Proficiency in HTML5 to update and enhance UX & CX designs
- Good knowledge of Photoshop or associated graphic design tools
- Solid knowledge of SEO
- General understanding of web design and UX (User Experience)
- Good understanding of with web analytics and associated optimization tools (e.g. Google Analytics, Google Search Console, SessionCam etc).
- Ability to work with ticketing and workflow tool.
- Keen attention to detail
- Meeting deliverable requirements, service level agreements and specific targets
- A team oriented mentality and attitude where the work is approached with empathy, enthusiasm, ownership, responsibility, adaptability, balance and resilience
- Ensuring good time management (including down time)
- Working in a corporate and multi-cultural environment
- Working with high-volume, complex tasks
- Ability to collaborate effectively across functions/ teams and projects
- Proven presentation, organization and communication skills
- Ability to proactively and independently collaborate with the businesses and markets.
- Ability to make decisions

**Position Snapshot**

Location: Lisbon, Portugal

Company: Nestlé Business Services

Full-time / Hybrid mode

**About us**

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS

**Position Summary**

As a D2C E-Commerce Specialist you will act as the primary eCommerce technical partner of the brand Digital Commerce