Credit Control Administrator

2 meses atrás

Lisboa, Portugal Hiscox Tempo inteiro

job description:
**About Hiscox UK and Ireland**

Hiscox UK is a leading brand in the insurance market, recognized as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.

**The role**

As part of the Credit Control team we have created, your focus as the Credit Control Administrator is to provide efficient and high quality administrative service and assist in managing Broker accounts. You will be responsible for handling and assuring correct cash allocation, answering daily queries whilst being customer obsessed and passionate about offering world class service to clients. It will require a “whatever it takes” attitude and getting your sleeves rolled up for you to help this team.

To succeed in this role, you’ll need to bring enthusiasm and energy to everything you do. You’ll be happy getting on with day-to-day activities but you’ll also bring new ideas to the table. We’re always looking for better ways to do things and you will be too.

**What you’ll be doing**:

- Accurate, timely and efficient data entry and quality checking of cash receipts, including cleansing and mass change processing projects
- Delivering exceptional service standards/KPI’s and maintain the relevant data updated
- Liaising with internal and external parties to resolve queries quickly and effectively
- Manage and support the direct debt process, to reconcile differences on client and Broker accounts, disburse cash received, help recover and resolve outstanding, overdue debts and manage a small portfolio of Broker accounts
- Distribute monthly statements and correspondence of overdue accounts to our clients and resolve any questions so that open items are settled promptly, working with the Senior and Credit Controller colleagues
- Collect premiums and cover a portfolio of brokers and partners (banks, mutual funds), according to the nature of contracts or the intermediaries
- Analysis of Ageing report and allocate portfolio, bringing total clarity
- Preparing clear, and accurate MI for your team and the wider business
- LI-POST

person specification:
**Our must-haves**:

- Be a graduate, or have a professional background in related area, such as Credit Control, Finance or Administrative functions
- Proficient in written and spoken English, Portuguese would be a plus
- Good interpersonal skills and enjoy working as part of a team
- A positive can-do attitude to work, results driven, with the energy and determination to succeed in a very fast paced environment where the pace and quality of response are critical
- Strong writing and editing ability, with attention to detail.
- Can prioritise and organise your workload to produce high quality work when under tight deadlines
- Customer obsessed and passionate about world class customer service

**Our nice-to-haves**:

- Previous experience in a busy insurance operations environment with demonstrable capability to meet demanding deadlines
- You will need good computer skills including Microsoft Outlook and Excel skills. Training to develop your IT skills can be provided.
- Previous experience with AS400, Cognos or Magic.

**About Hiscox**

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

**Please note that this role may require travel to the UK (once or twice a year).**
***
*LI-POST

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