Customer Service Specialist I

2 semanas atrás


Évora, Portugal TE Connectivity Tempo inteiro

The Customer Solutions Team in Portugal is the biggest one in EMEA They are the face of TE from and to the customer, dealing with customers from the Automotive BU that go from Original Equipment Manufacture to Strategic Emergent customers. This is where you want to be

**Your tasks**:

- Creation and regular follow up of quotes in collaboration with Sales & ICS India
- Monitoring of orders income and daily workflow control of drop shipment orders
- Coordination of Manual Order entry with support of ICS India
- Daily review and resolution of blocks including improvement actions to avoid re-occurrence
- Daily review and resolution of incomplete orders including improvement actions to avoid re-occurrence
- Updating of Customer Profiles & Customer Master
- Follow up on open disputes/invoices with other departments like finance and sales including credit creation with support of ICS India
- Creation of returns with support of ICS India and follow up on aged open returns
- Daily working on backlog report to ensure timely escalations, early warning to Customers and best possible performance
- Timely escalations towards planning and Customer Solutions Management to avoid high cost premium freight and line stoppages
- Participation in daily GO-Meetings and highlighting of issues and improvement ideas
- Usage of TEOA Tools to ensure high quality standards and participation in TEOA meetings
- Regular Meetings with Sales & Marketing for information exchange and initiation of improvement actions
- Monthly review of Customer Satisfaction results with Management
- Working on Customer Service KPI´s
- Internal communication with various departments like Sales, Finance, Pricing, WH, Planning & Customer Supply Chain
- External communication with Customers and Carriers

**What your background should look like**:

- University or Technical Degree
- Experience in Customer Service or Sales of min 2 years is desirable
- Knowledge in SAP, Outlook, Microsoft Office
- Fluent in English
- Basic knowledge of the German language
- Very good customer and service orientation required
- Focus on problem solving

**Competencies**:

- Values: Integrity, Accountability, Teamwork, Innovation**About TE Connectivity**

**What TE Connectivity offers**:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.
- Benefits start on day one
- Charity Donation Matching Program
- Competitive Paid Time Off
- Health and Wellness Incentives
- Life Insurance and Disability Protection
- Language classes are offered

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

**EOE, Including Disability/Vets



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