Remote Customer Support Representative

3 semanas atrás

Lisboa, Portugal Blu Selection Tempo inteiro

Become a Customer Support Representative for an international company in hospitality and accommodation business. Join a dynamic team and embark on a rewarding journey while working from home in mainland of Portugal

**Your responsibilities and impact working as a Customer Support Representative will be**:

- Ensuring excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner.
- Meet and exceed customer service quality and productivity goals as well as compliance regulations.
- Build meaningful relationship, addressing customer inquiries with politeness, warmth, and professionalism.

**Skills, qualifications and interests you need to succeed in this role**:

- A native-level proficiency in Danish and a minimum B2 level of English
- High school diploma or Higher Education certificate
- A valid Portuguese work permit/a nationality that allows you to work in an EU-country
- Living in or willing to relocate to Lisbon for an international career and life experience
- Motivation and commitment to give excellent customer service
- Excitement about intercultural communication and embracing the expatriate lifestyle

**What’s in it for you?**
- **Working anywhere in mainland of the Portugal - only training presential in Lisbon**:

- Working hours: full time (40h/week) Monday
- Sunday 8:00-17:00
- 17079€/year plus performance bonus starting from the 4th month in the company
- Health insurance after 6 months
- 22 vacation days per year
- Paid professional training
- Employee discounts
- Fun and engaging company-wide initiatives
- Excellent work culture
- Reimbursement of your initial flight expenses after 3 months (up to 200€)
- Up to 360 € for accommodation/ months for first 3 months
- Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

**Your Future Company**:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

**What should you expect from living in Lisbon?**
- A colorful city view and a rich cultural history
- Pros of living in a European capital on a budget
- Delicious Portuguese cuisine and famous cafe culture
- Friendly people, good vibes and a happy-go-lucky urban life
- Warm climate all year and a sunny beach life next to the Atlantic
- A large English-speaking local community and international environment

**Is this project not the best fit for you? Feel free to check our other opportunities **for Norwegian speakers in Spain** or **Portugal**, or send us your CV to be considered for other projects or future opportunities

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