Empregos actuais relacionados com Tv Service Delivery Manager - Lisboa - Vodafone

  • Tv Service Delivery Manager

    Há 7 dias

    Lisboa, Portugal Vodafone Tempo inteiro

    **Role Purpose**: Drives focus on the customer experience to align TV service and sub products with the needs of the business and providing end to end service management and improvement to ensure quality of services according to SLAs. **KPI’s** - Ownership for all the KPI definition with the market stakeholders. - Control the agreed service management...

  • Tv Service Delivery Manager

    Há 18 horas

    Lisboa, Portugal Vodafone Tempo inteiro

    **What you’ll do**: Drives focus on the customer experience to align TV service and sub products with the needs of the business and providing end to end service management and improvement to ensure quality of services according to SLAs. **Who you are**: - University degree in Telecommunications, Computer Science or similar - Experience in the TV...

  • Tv Project Management

    4 semanas atrás

    Lisboa, Portugal Vodafone Tempo inteiro

    **Rule Purpose**: To carry out the project management and delivery of VTV solutions within the TV Europe Delivery Unit team as part of the Europe Network Engineering delivering culture. This includes but not limited to: - Be the responsible of VTV project delivery in Vodafone, leading the VTV project delivery and planning for specific TV areas; - Be the...

  • Tv Business Manager

    3 semanas atrás

    Lisboa, Portugal Vodafone Tempo inteiro

    **What's in it for you**: Do you love a challenge and keep a cool head even in difficult situations? As a TV Business Manager, you are responsible for the overall strategic projects for sustainable solutions and stabilization of the quality of our end customer TV services. In addition, you are responsible for overall end-to-end or lifecycle responsibility...

  • Reparação De Tv

    3 semanas atrás

    Lisboa, Portugal Fixando Tempo inteiro

    Tipo de projeto: Ecrã danificado; Tipo de TV: LCD; Marca e Modelo: Philips 32PFS6855/12; Tamanho da TV (polegadas): 29 a 36 polegadas; Onde deseja que o serviço seja realizado?: Na localização do cliente Reparadores de TV - reparar a sua TV - serviços de reparação de TV

  • Reparação De Tv

    2 semanas atrás

    Lisboa, Portugal Fixando Tempo inteiro

    Tipo de projeto: Problemas com a imagem / cor; Tipo de TV: LCD; Marca e Modelo: Samsung qled q68aa 50"; Tamanho da TV (polegadas): 45 a 52 polegadas; Onde deseja que o serviço seja realizado?: Na localização do cliente Reparadores de TV - reparar a sua TV - serviços de reparação de TV

  • Reparação de TV

    2 semanas atrás

    Lisboa, Portugal Fixando Tempo inteiro

    Social network you want to login/join with: Location: Lisboa, Portugal Job Category: Other EU work permit required: Yes Job Views: 5 Posted: 16.02.2025 Expiry Date: 02.04.2025 Job Description: Tipo de projeto: Ecrã danificado; Tipo de TV: LCD; Marca e Modelo: Philips 32PFS6855/12; Tamanho da TV (polegadas): 29 a 36 polegadas; Onde...

  • Reparação de TV

    2 semanas atrás

    Lisboa, Portugal TN Portugal Tempo inteiro

    Social network you want to login/join with: Client: Location: Lisbon, Portugal Job Category: Other EU work permit required: Yes Job Reference: bb508eb0bf70 Job Views: 6 Posted: 17.02.2025 Expiry Date: 03.04.2025 Job Description: Tipo de projeto: Ecrã danificado; Tipo de TV: LCD; Marca e Modelo: Philips 32PFS6855/12; Tamanho da TV...

  • Reparação De Tv

    2 semanas atrás

    Lisboa, Portugal Fixando Tempo inteiro

    Social network you want to login/join with:Location:Lisboa, PortugalJob Category:OtherEU work permit required:YesJob Views:5Posted:16.02.2025Expiry Date:02.04.2025Job Description:Tipo de projeto:Ecrã danificado;Tipo de TV:LCD;Marca e Modelo:Philips 32PFS6855/12;Tamanho da TV (polegadas):29 a 36 polegadas;Onde deseja que o serviço seja realizado?:Na...

  • Reparação De Tv

    3 semanas atrás

    Lisboa, Portugal Fixando Tempo inteiro

    Social network you want to login/join with:Location:Job Category:OtherEU work permit required:YesJob Views:6Posted:22.01.2025Expiry Date:08.03.2025Job Description:Tipo de projeto:Problemas com a imagem / cor; Tipo de TV:LCD; Marca e Modelo:LG 42LB5800ZM; Tamanho da TV (polegadas):37 a 44 polegadas; Onde deseja que oserviço seja realizado?:Na localização...

  • Reparação De Tv

    3 semanas atrás

    Lisboa, Portugal Tn Portugal Tempo inteiro

    Social network you want to login/join with:Client:Location:Mafra, PortugalJob Category:OtherEU work permit required:YesJob Reference:2995aa873600Job Views:7Posted:23.01.2025Expiry Date:09.03.2025Job Description:Tipo de projeto:Ecrã danificado; Tipo de TV:LCD; Marca e Modelo:Samsung; Tamanho da TV (polegadas):61 polegadas ou mais; Onde deseja que oserviço...

  • Reparação De Tv

    3 semanas atrás

    Lisboa, Portugal Tn Portugal Tempo inteiro

    Social network you want to login/join with:Client:Location:Job Category:OtherEU work permit required:YesJob Reference:6392e22d2f7eJob Views:9Posted:23.01.2025Expiry Date:09.03.2025Job Description:Tipo de projeto:Problemas com a imagem / cor; Tipo de TV:LCD; Marca e Modelo:LG 42LB5800ZM; Tamanho da TV (polegadas):37 a 44 polegadas; Onde deseja que oserviço...

  • Reparação De Tv

    3 semanas atrás

    Lisboa, Portugal Tn Portugal Tempo inteiro

    Social network you want to login/join with:Client:Location:Job Category:OtherEU work permit required:YesJob Reference:0da63bb32e0dJob Views:5Posted:14.02.2025Expiry Date:31.03.2025Job Description:Tipo de projeto:Problemas com a imagem / cor;Tipo de TV:LCD, 3D;Marca e Modelo:tv samsung ue46c7000;Tamanho da TV (polegadas):61 polegadas ou mais;Onde deseja que o...

  • Reparação de TV

    Há 18 horas

    lisboa, Portugal Fixando Tempo inteiro

    Social network you want to login/join with: Location: Lisboa, Portugal Job Category: Other EU work permit required: Yes Job Views: 5 Posted: 16.02.2025 Expiry Date: 02.04.2025 Job Description: Tipo de projeto: Ecrã danificado; Tipo de TV: LCD; Marca e Modelo: Philips 32PFS6855/12; Tamanho da TV (polegadas): 29 a 36 polegadas; Onde deseja que o serviço seja...

  • Montagem De Tv

    3 semanas atrás

    Lisboa, Portugal Fixando Tempo inteiro

    Local de instalação da TV: Montagem na parede; Esconder cabos / fios?: Não; Dispositivos periféricos para ligar à TV: Box de TV por cabo / satélite; Cliente tem estrutura de montagem ou suporte?: Sim, já tenho um suporte; Onde deseja que o serviço seja realizado?: Na localização do cliente Especialistas em Montagem de TV - montar a sua TV -...

  • Reparação De Tv

    3 semanas atrás

    Lisboa, Portugal Fixando Tempo inteiro

    Social network you want to login/join with:Location:Oeiras, PortugalJob Category:OtherEU work permit required:YesJob Views:7Posted:08.02.2025Expiry Date:25.03.2025Job Description:Tipo de projeto:Ecrã danificado; Tipo de TV:LCD; Marca e Modelo:LG; Tamanho da TV (polegadas):37 a 44 polegadas; Onde deseja que oserviço seja realizado?Na localização do...

  • Reparação De Tv

    3 semanas atrás

    Lisboa, Portugal Fixando Tempo inteiro

    Social network you want to login/join with:Location:Oeiras, PortugalJob Category:OtherEU work permit required:YesJob Views:7Posted:08.02.2025Expiry Date:25.03.2025Job Description:Tipo de projeto:Ecrã danificado;Tipo de TV:LCD;Marca e Modelo:LG;Tamanho da TV (polegadas):37 a 44 polegadas;Onde deseja que o serviço seja realizado?Na localização do...

  • Reparação De Tv

    3 semanas atrás

    Lisboa, Portugal Tn Portugal Tempo inteiro

    Social network you want to login/join with:Client:Location:Oeiras, PortugalJob Category:OtherEU work permit required:YesJob Reference:3665132dae32Job Views:6Posted:08.02.2025Job Description:Tipo de projeto:Ecrã danificado;Tipo de TV:LCD;Marca e Modelo:LG;Tamanho da TV (polegadas):37 a 44 polegadas;Onde deseja que o serviço seja realizado?Na localização...

  • Reparação de TV

    Há 2 dias

    lisboa, Portugal TN Portugal Tempo inteiro

    Social network you want to login/join with: Client: Location: Lisbon, Portugal Job Category: Other EU work permit required: Yes Job Reference: bb508eb0bf70 Job Views: 6 Posted: 17.02.2025 Expiry Date: 03.04.2025 Job Description: Tipo de projeto: Ecrã danificado; Tipo de TV: LCD; Marca e Modelo: Philips 32PFS6855/12; Tamanho da TV (polegadas): 29 a 36...

  • Reparação De Tv

    4 semanas atrás

    Lisboa, Portugal Fixando Tempo inteiro

    Location:Odivelas, PortugalJob Category:OtherEU work permit required:YesJob Views:9Posted:31.01.2025Expiry Date:17.03.2025Job Description:Tipo de projeto:Problemas com a imagem / cor; Tipo de TV:LCD; Marca e Modelo:Toshiba; Tamanho da TV (polegadas):53 a 60 polegadas; Onde deseja que oserviço seja realizado?:Na localização do Especialista (máx.25 miles...

Tv Service Delivery Manager

4 semanas atrás

Lisboa, Portugal Vodafone Tempo inteiro

**What's in it for you**:
Drives focus on the customer experience to align TV service and sub products with the needs of the business and providing end to end service management and improvement to ensure quality of services according to SLAs.

**KPI’s**
- Ownership for all the KPI definition with the market stakeholders.
- Control the agreed service management KPIs and ensure they are within the SLA’s.
- Contribute to the definition of new metrics and indicators that improve the effective monitoring on quality delivery of the services in charge.
- Assure the resolution of problems associated with degradation of the agreed SLA´s and KPI’s.

**Customer Centricity**
- Customer ambassador in VNO TV Operations.
- Maintaining positive relationships with all local TV Stakeholders.
- Identifying customer needs and overseeing service delivery within the business context.
- Managing conflict and ensuring the team's processes and tasks are carried out efficiently.

**Change Process**
- Attend the CAB sessions.
- Identify and help to mitigate risks arising from change activities.
- Liaise with the several stakeholders to facilitate the busines goals across all markets.
- Act as a facilitator for the prioritization of changes related to Known problems resolution.

**Incident and problem management**
- Support team during major incident management life cycle.
- Support team during problem management life cycle.
- Engage with operational teams, engineering and suppliers acting as an enabler for incident recovery, RCA and PIR reviews.
- Taking ownership of customers issues and following problems through to resolution.

**Standardisation**
- Ensure the Develop of service procedures, policies and standards.
- Harmonisation and automation of flows towards technical areas (Ticket tools and classification).

**Suppliers**
- Assure the follow up of cases opened to suppliers and ensure timely responses in accordance SLA defined support contracts.
- Participate in periodic technical meetings with suppliers.
- Analyse proposals from suppliers and forward them for final approval.

**What you'll do**:

- Service availability for IPTV (e.g. Linear TV, Recordings, VOD, OTT and RF-Overlay).
- CRM/COPs SLA’s.
- SLAs for Incident, Problem resolution.
- Change SLA’s and incident ratios.
- Provisoning.SLA’s.
- TED; COPs, Local Operations; IT; IP Network; Marketing; VCOE; UC.
- Suppliers.
- Pan European role with stakeholders in more than 10 markets.

**Who are you**:
**Education / Experience Education / Experience**
- University degree in Telecommunications, Computer Science or similar.
- Experience in the TV landscape.
- Team coordination and management.
- Proficiency in English.

**Specific Knowledge/Skills**
- Good technological knowledge of IPTV ecosystem (MR, VTV, HEs, CDN’s, OTT, RF, VODs, EPG, DVB).
- ITIL knowledge.
- AGILE and DevOps methodologies
- Project Management and tools.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- Data analytics and reasoning skills.
- Experience in service management.
- Good resource planning skills.
- Strong teamwork skills and attention to detail.

**Not a perfect fit?**:
**Together we can**: