Italian Speaker
Há 1 mês
Location: Lisbon, Portugal
Position: Full-time
Language: Italian
Work Model: On-site
We’re excited to offer an incredible opportunity to work as a Italian Speaker - Tech Support in the vibrant city of Lisbon, Portugal
What Your Day Will Look Like:
- Troubleshooting: Assist users in troubleshooting hardware and software issues, guiding them through step-by-step solutions.
- Documentation: Maintain detailed records of support requests, resolutions, and user interactions in a ticketing system.
- User Training: Educate users on software features and best practices through webinars, tutorials, or one-on-one sessions.
- System Monitoring: Monitor system performance and alerts, proactively identifying potential issues before they affect users.
- Installation Support: Assist with the installation and configuration of software and hardware for users.
- Feedback Collection: Gather user feedback to identify recurring issues and contribute to product improvement initiatives.
- Customer Service: Provide excellent customer service, ensuring a positive experience for users while handling technical inquiries.
What We’re Looking For:
- Language Skills: Fluent in Italian and proficient in English.
- Tech Enthusiast: A curiosity for the latest technologies.
- Customer Service Experience: Previous experience is a plus but not mandatory
- Excellent Communicator: Strong verbal and written skills.
- Empathetic Approach: Understanding customer needs is key.
What You Can Expect:
- Joyful Lisbon Living: Work in one of Europe’s most beautiful cities
- Career Growth: Enjoy a 12-month renewable contract with opportunities for advancement.
- Extra Perks: Meal vouchers, 2 additional salaries, and private health insurance after 6 months.
Relocation Package Includes:
- Flight Assistance: Covered flight expenses to Lisbon.
- Settling Support: Airport pick-up and accommodation in shared apartments.
- Language Lessons: Complimentary Portuguese lessons to help you settle in.
- Active Lifestyle: Free access to sports activities for a balanced life.
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