Travel Agent Italian Speaker
2 semanas atrás
Travel Support Specialist - Italian Speaker
We are looking for a highly skilled and customer-focused Travel Support Specialist to join our dynamic team at Wibit Consulting & Services (WibitCS). As part of our Travel Management department, you will play a key role in delivering exceptional travel support services to our clients.
Key Responsibilities:
- Assist travelers with personalized support, ensuring seamless travel experiences.
- Resolve issues efficiently, providing technical assistance and travel-related guidance.
- Stay up-to-date with travel industry knowledge and platform updates to deliver top-notch services.
- Build strong relationships with global teams, fostering collaboration and open communication.
- Contribute to product improvement by providing valuable feedback to our product and engineering teams.
- Meet and exceed key performance indicators (KPIs).
Requirements:
- Native or fluent Italian speaker, with excellent written and verbal communication skills.
- Previous experience in customer service roles, preferably in the travel and hotel sectors.
- Proficiency in GDS systems (Sabre, Amadeus, Galileo, Worldspan) is a must.
- Metrics-driven approach, with a focus on success indicators.
- Excellent communication and interpersonal skills, with the ability to create personalized interactions.
- A team player who thrives in collaborative environments, with a willingness to give and receive feedback.
- Proficient in using tools like Gmail, Zendesk, Slack, and Salesforce, as well as our in-house travel customer service platform.
- Flexibility to work non-traditional shifts, including early mornings, late evenings, and weekends.
- After an initial 6-week training period, the role will be fully remote, with occasional office meetings.
Benefits:
- Competitive remuneration package based on experience, skills, and performance.
- Opportunity to join a dynamic and creative team with a positive and friendly atmosphere.
- Guidance and tools to help you reach your full potential.
- Sign-on bonus and generous medical plans, dental, and vision benefits with premiums.
- Paid parental and bereavement leave, subsidized commuter benefits, and mental health support.
- Connectivity stipends and many other benefits.
Join our team at Wibit Consulting & Services (WibitCS) and become a part of our journey in delivering exceptional travel support services.
As a Travel Support Specialist - Italian Speaker, you will have the opportunity to work with a leading travel management company, providing personalized support to our clients.
Apply now and take the first step towards an exciting career with WibitCS
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