Italian Speaking Travel Agent

Há 1 mês


Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

Job Title: Italian Speaking Travel Agent

About the Role:
David Kennedy Recruitment Ltd is seeking a highly skilled Italian speaking travel agent to join their team in Portugal. As a travel agent, you will be responsible for providing exceptional customer service to travelers, resolving issues, and staying up-to-date with the latest travel industry trends.

Key Responsibilities:
Assist travelers with personalized support
Solve issues with travel or tech-related help
Stay up-to-date with travel industry knowledge
Build meaningful relationships with global teams
Meet and exceed KPIs

Requirements:
Native/fluent in Italian, both oral and written
Fluent in English (C1 or higher)
Previous working experience in customer service roles, ideally covering travel and hotel segments
Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory
Metrics driven as an indicator and motivator of success
Skilled communicator who enjoys creating personalized verbal and written communication
Team player who thrives in collaborating, giving and receiving feedback, and lifting others up
Computer literate and confident using tools such as Gmail, Zendesk, Slack, and Salesforce

What We Offer:
Excellent remuneration package based on experience, skills, and performance
Part of a dynamic and creative team with a positive and friendly atmosphere
Guidance and tools to reach your full potential
Generous medical plans, dental, and vision benefits with premiums
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends



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