Travel Industry Expert

Há 1 mês


Lisboa, Lisboa, Portugal TOPTALENT Tempo inteiro

Position: B2B Travel Agent

Location: Remote, Portugal

Employment Type: Full-time

Remuneration: Competitive base salary

Duties and Responsibilities:

  • Deliver exceptional personalized support to travelers
  • Provide timely assistance with travel-related issues and emergencies
  • Stay up-to-date with industry knowledge to deliver top-notch service
  • Build strong relationships with global teams
  • Contribute to product improvement through feedback
  • Meet and exceed performance metrics

Requirements:

  • Native or fluent Italian speaker with excellent written and verbal skills
  • Previous customer service experience, preferably in travel and hotel segments
  • Proficiency in GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory
  • Metrics-driven individual with excellent communication skills
  • Team player with experience in collaboration and feedback
  • Proficient in using tools like Gmail, Zendesk, Slack, and Salesforce
  • Flexibility to work non-traditional shifts, including early mornings, late evenings, and weekends
  • After initial 6-week training, fully remote with occasional office meetings

Benefits:

  • Competitive remuneration package based on experience and performance
  • Dynamic and creative team environment with positive atmosphere
  • Guidance and tools for professional growth
  • Sign-on bonus
  • Generous medical, dental, and vision benefits
  • Paid parental and bereavement leave
  • Subsidized commuter benefits
  • Mental health support
  • Connectivity stipends

To explore this opportunity and others, visit our career page: https://www.careers-page.com/toptalent-2



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