Travel Industry Customer Service Expert
4 semanas atrás
Job Overview
As a dedicated Travel Industry Customer Service Expert, you will play a pivotal role in ensuring seamless and remarkable experiences for our valued customers. Located in Portugal, you will have the flexibility to work remotely or on-site in Lisbon, immersing yourself in the vibrant culture and atmosphere of the city.
Key Responsibilities:
• Engage with Dutch-speaking customers through phone, email, and chat, providing assistance with travel bookings, itinerary changes, and general inquiries.
• Develop a comprehensive understanding of our products, services, and destinations, allowing you to offer personalized recommendations and guidance to customers.
• Collaborate closely with our team to share insights, contribute to projects, and enhance our customer support processes continuously.
Qualifications:
• Fluency in Dutch: Proficiency in spoken and written Dutch is crucial for effective communication with our Dutch-speaking customers.
• Customer-Centric Approach: Strong communication skills and a genuine desire to assist others, ensuring positive and memorable customer interactions.
• Adaptability: Ability to thrive in a fast-paced environment, quickly learn new systems and processes, and adjust to evolving customer needs.
• Passion for Travel: A genuine enthusiasm for travel and a willingness to share your passion with customers, helping them create unforgettable experiences.
Perks:
• Flexible Work Environment: Enjoy the flexibility to work remotely within Portugal or on-site in Lisbon, allowing you to choose the work environment that suits you.
• Relocation Package: For candidates moving from abroad, benefit from our comprehensive relocation package, covering flight tickets to Lisbon and accommodation support for a smooth transition to your new home.
• Competitive Salary: Receive a competitive salary reflecting your skills, experience, and commitment to providing exceptional customer service in the travel industry.
• Health and Life Insurance: Comprehensive coverage for health and life insurance to prioritize your well-being and offer peace of mind, allowing you to focus on helping customers create unforgettable travel experiences.
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