Logistic/dispatch Manager

Há 1 mês

Lisboa, Portugal Emma – The Sleep Company Tempo inteiro

**Ready to lead, disrupt and reinvent the sleep industry?**

We are
**Emma - The Sleep Company**. We revolutionize sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 1000 + team members representing over 65 nationalities at our international offices in Frankfurt, Manila, Lisbon, Shanghai and Mexico City.

**What you will do**:

- You will be part of our Retail Operations (EU) team
- You will work closely with our transport and location partners to coordinate the shipment of Emma products to our Retail partners
- You will plan and schedule truck deliveries and coordinate different types of shipping for different regions together with other members of the Retail Operations team to properly prioritize, ship and deliver to deliver.
- You will help us meet our service level preposition and meet our Retail partners SLA's, through coordinating logistics (shipments across EU locations);
- You will create & maintain KPI's, dashboard, monitor our performance and animate all stakeholder to improve the future results together;
- You will help to manage our orders from different shipping location so “backlog” won't become “overdue”;
- You will give visibility to our Customer Service team on the future problem we may have to proactively inform our customer so our NPS can keep growing
- You will challenge the status quo to optimize our processes and increase sustainability along the supply chain
- You will work together with Emmies from teams such as production, procurement, Customer Service to decide, support, or implement strategical decisions
- You will push our partners to Emma's speed
- You will come up with crazy out-of-the-box ideas and implement the most impactful ones

You graduated in an operations-related field or have gained first experiences in a supply-chain or operations context

You ideally have a first experience in logistics, e-commerce or worked in a start-up environment before;

You are at ease interpreting operational KPIs and experienced with excel;

You are motivated and not afraid 'to get your hands dirty' and execute;

You can communicate professionally in English (other EU languages are a plus);

You like to give your opinion, learn, fail, succeed, and share all of this with your team

You are ambitious to grow yourself within Emma ;

You are a collaborative team player and people seek working with you

**Become an Emmie**

Emma is transforming the world of sleep
- **and we want the highest performing people to help us pull it off. **We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

We proudly celebrate diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

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