Customer Service Representative

2 semanas atrás


Lisboa, Portugal Careerxtra Tempo inteiro

We are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Hebrew speaking Customer Care Advisor for their Lisbon or Porto offices.

Location: Lisbon, Portugal OR Porto, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

- Provide optimal advice regarding different queries of the business clients
- Respond to customers queries in timely and efficient manner
- Create a meaningful rapport with key decision makers in the marketing industry and serve as a consultant for their online advertising strategy
- Understand the business goals of your clients in order to match the required online advertisement solutions
- Provide strategic campaign support to educate your clients
- Achieve strong customer satisfaction with a focus on quality and results
- Maintain and update all job-related administrative forms.

REQUIREMENTS:

- Professionally fluent in Hebrew, both oral and written. Fluent in English
- At least 6 months Customer Service will be considered as an advantage
- Eligible to work in EU or Portuguese residency status
- Computer literate with sound knowledge of Microsoft Office package
- Excellent communication skills with solid negotiating skills
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Comfortable communicating over the phone
- Ability to work independently, while being team player at the same time
- Customer oriented role experience will be considered as an advantage
- Academic degree will be considered as an advantage.

BENEFITS:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Relocation support
- Guidance and tools to reach your full potential.



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