Servicenow Administrator

4 semanas atrás

Lisboa, Portugal Jerónimo Martins Tempo inteiro

YOUR MISSION IN OUR SERVICE MANAGEMENT & AUTOMATION TEAM OF JERÓNIMO MARTINS GLOBAL IT

As a ServiceNow Administrator/ServiceNow Subject Matter Expert (SME) hold a key position in the ongoing development, enhancement and administration of the global ServiceNow ticketing system and its related scalable solutions. Working as the SME you will perform core configuration and administration tasks which will include user profile administration, security, workflow definition, data management, reporting and systems integration.

WHAT YOU’LL DO
- Administration of the ServiceNow platform;
- Provide proactive administration, management, design, implementation, and support for complete ServiceNow platform and solution;
- Manage support for ServiceNow requests and incidents;
- Manage platform upgrade planning through to execution;
- Configure /standardize reporting;
- Work with Access Control team to manage instance security, such as user/group access, administration, access control lists etc;
- Enhancing the ServiceNow platform, such as Service Catalogue, Templates, workflows etc;
- Assist in delivering the ServiceNow roadmap;
- Support the ServiceNow modules (ITSM & ITOM), and any future modules purchased;
- Monitor ServiceNow licensing;
- Create and managing integrations;
- Supporting the CMDB;
- Write required process documentation.

WHO YOU ARE
- University Degree in IT or related areas (e.g. Computer Science, IT Management);
- At least 3 years of experience in similar function, with a track record on implementation in large organizations;
- Strong working knowledge of ServiceNow Platform components;
- Working knowledge of ITIL framework;
- Understanding of VMWare & Cloud platforms ( Azure & AWS );
- Experience of working with Windows Server environments (Active Directory, SQL, Windows Server);
- Additional experience on integrating ServiceNow with Automation tools will be valued;
- Previous project experience in a multicultural environment will also be valued;
- Strong analytical capabilities, with good problem resolution discipline;
- Results oriented, capable of establishing the right priorities with diligence and initiative;
- Good communication skills and ability to interact and be a relevant team member;
- Capability to work under stress and with tight schedules;
- Willingness to travel;
- Fluent in English (spoken and written).

You share our values: “We raise the bar”, “We count on each other”, “We believe in doing the right thing”.

WHO WE ARE AND WHAT YOU CAN EXPECT FROM US

What makes Jerónimo Martins different?

Here people are truly at the heart of everything we do. We look at each person as an individual, with unique talents, preferences, and expectations, constantly changing and evolving. By joining our team, you will have access to numerous initiatives designed to help you become the best version of yourself, inside and outside of work, such as:

- Tailored learning and development opportunities;
- Competitive compensation policies;
- Large set of activities focused on your physical e mental wellbeing (Wellbeing Center, Nutrition/Health appointments, employees’ communities, );
- Volunteering opportunities.

We are firm believers those diverse perspectives are key to making a positive difference in the communities we serve. That is why we are committed to creating an inclusive work environment, where different people have equal opportunities to thrive. We follow non-discriminatory practices and use meritocracy as the only applied criteria in all recruitment, selection, and career development processes.

Get to know more about working at Jerónimo Martins Group at Life at Jerónimo Martins page.

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