Senior Manager, IT Operations Europe

**Senior Manager, IT Operations Europe**

**CANTANHEDE - PORTUGAL**

Tilray Brands is a leading global cannabis-lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is changing people's lives for the better - one person at a time - by inspiring and empowering the worldwide community to live their very best life by providing them with products that meet the needs of their mind, body, and soul and invoke a sense of wellbeing. Tilray’s mission is to be the trusted partner for its patients and consumers by providing them with a cultivated experience and health and wellbeing through high-quality, differentiated brands and innovative products. A pioneer in cannabis research, cultivation, and distribution, Tilray’s unprecedented production platform supports over 20 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and alcoholic beverages.

**Looking to develop your career at the forefront of a rapidly expanding industry?**

Reporting to the Senior Director of IT Operations, the Senior Manager IT Operations Europe, is responsible for the strategic planning, organization, and implementation, and continuous improvement of information technology (IT) infrastructure services and support across Europe, Australia, and New Zealand. This includes leading major projects that architect, design, install, and sustain global network systems, business continuity, disaster recovery, and cybersecurity objectives.

The Senior Manager, IT Operations Europe is responsible for the company’s entire IT Service Management lifecycle. This includes identifying, selecting, and deploying the appropriate technology and talent resources to ensure ongoing technical sustainment, training, and enhancement of all infrastructure services to meet SLA metrics and senior management performance criteria. The Senior Manager, IT Operations Europe ensures compliance with best practice IT framework - developing and implementing policies, procedures, and documentation that are consistent with company enterprise goals, SOX and government/regulatory requirements, and GxP quality standards.

**Role and Responsibilities**:

- Build comprehensive and effective ITSM solution utilized by all global onsite infrastructure support teams
- Lead highly technical direct reports with network and systems designs, charting multiple in-flight projects with scope, timelines and dependencies
- Highest point of escalation for IT infrastructure service outages, requiring near-immediate response towards expedient remediation, communication, and subsequent post-mortem
- Implement corporate policies, strategies, and initiatives that guide the planning, integration, deployment, operation, enhancement, and support of Tilray’s technology infrastructure
- Govern, monitor, and report on local site adherence to corporate standards and controls, in continuous feedback loop delivering increasing centralized enterprise value.
- Oversees strategic initiatives, committees, and projects that advance the Tilray business agenda across the enterprise
- Architect and implement enterprise technology infrastructure, ensuring the reliable and efficient use of the WAN (Wide Area Network), LAN (Local Area Network), VoIP (Voice over IP), SCADA (Supervisory Control and Data Acquisition), and highly-available data services
- Design multiple information and communication systems, including Cloud services, data warehouse, security access, video monitoring, and plant controls
- Provide solution plans for various IT-related problems on the short, medium, and long-term
- Benchmark, analyze, report on, and make cost-effective recommendations for the improvement of the IT infrastructure and IT systems to senior management
- Builds, develops, and manages the enterprises technology services organization, consisting of direct reports and indirect reports; including the hiring, training, staff development, performance management and conducting annual performance reviews
- Develops and oversees effective disaster recovery policies and standards to align with enterprise business continuity management program goals; coordinates the development of implementation plans and procedures to ensure that business-critical services are recovered in outage or security events; provides direction, support, and in-house consulting in these areas
- Identify opportunities to provide technology that will improve efficiency and effectiveness of business deliverables as well as recognize and resolve issues that could impact organizational and operational activities
- Establish and maintain processes and procedures for managing ongoing requests and services, systems development and project management activities to ensure a timely response with a high level of service
- Oversee the optimization, stabilization, and capacity planning of Tilray’s information technology assets to ensure availability, security, a