Customer Advisor for Tech Project

4 semanas atrás

Lisboa, Portugal Webhelp Tempo inteiro

**Location**
- Lisbon, Portugal**Language**
- Italian***

**Description**:
**Why joining us**

Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our multicultural team and make a real impact on our client’s business every day. We're bringing on board a Technical Support Advisor to provide great customer support, maintaining quality & improving the performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global company

**What you’ll be doing at Webhelp**

As a **Italian-Speaking Technical Support Advisor**, you will:

- Aim for the highest Customer Satisfaction Surveys scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness
- Delivery of high-caliber Customer Service on post-sales requests (delivery, warranties, refunds.
- Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction.
- Achieve sales goals set up on a quarterly basis while providing an excellent customer experience.
- Logging and following up on orders or requests.
- Capturing all required data elements in CRM as required by clients, policies, and products.

**We’ll be a great match if you**:

- **Have a high level of Italian (written and oral) and fluent in English (B2)**:

- Excellent communication skills coupled with empathy and team spirit
- Adapt to unplanned situations in a methodical and organized way
- For non-EU residents, it is mandatory to have a valid work permit

**What we offer you**:

- Strong compensation package (14 monthly payments per year plus bonus)
- ** 2000€ Signing Bonus**:

- Monthly meal allowance paid in voucher card (net)
- Private Health Insurance from day 1
- Personal and career development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural Project
- Flexible Schedule
- Work in a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more
- We promote inter-company mobility to work at any of our sites around the world
- Workplace**:Work From Home **(for people already based in Portugal)

“Working at Webhelp has been a rewarding experience, full of challenges and many positive comments from our customers. I like being myself in the personalized and quality service I provide.” - **Samantha Oliveira - Customer Advisor**

**Who we are**

**Webhelp** **is a French multinational BPO company that is making business more human for the world’s most exciting brands. **By choosing Webhelp**,** you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at **Webhelp** **and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

**If this sounds like you, join us**

**Webhelp** is an equal-opportunity employer.

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