Customer Support Advisor for Tech Project

4 semanas atrás

Lisboa, Portugal Webhelp Tempo inteiro

**Location**
- Lisbon, Portugal**Language**
- English***

**Description**:
**Why joining us**

Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our multicultural team and make a real impact on our client’s business every day. We're bringing on board a Technical Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global company

**What you’ll be doing at Webhelp**

As an **English-Speaking Technical Support Advisor for Tech Project,** you will:

- Manage customer requirements and expectations, by phone, in a calm and empathetic manner, aiming to solve their cases and issues.
- Take 30 to 50 inbound calls per day, so you need to strive to maintain and improve customer satisfaction levels.
- Improve your technical skills by troubleshooting issues related to electronic equipment.
- Escalate potential service issues to the appropriate level (Level 1 to Level 4).

**We’ll be a great match if you**:

- **Have a high level of English (written and oral)**:

- Have excellent communication skills coupled with empathy and team spirit
- Have previous experience in Customer Service is a plus
- Have previous experience with iOS and/or macOS, or comparable technology is preferential
- For non-EU residents, it is mandatory to have a valid work permit

**What we offer you**:

- Strong compensation package (14 monthly payments per year plus bonus)
- Monthly meal allowance paid in voucher card (net)
- Private Health Insurance (after 6 months)
- Personal and career development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural Project
- Flexible Schedule from Monday to Saturday
- Work in a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more
- We promote inter-company mobility to work at any of our sites around the world
- Workplace**:Work From Home** **(for people already based in Portugal)

“Working at Webhelp has been a rewarding experience, full of challenges and many positive comments from our customers. I like being myself in the personalized and quality service I provide.” - **Samantha Oliveira - Customer Advisor**

**Who we are**

**Webhelp** **is a French multinational BPO company that is making business more human for the world’s most exciting brands. **By choosing Webhelp**,** you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at **Webhelp** **and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

**If this sounds like you, join us**

**Webhelp** is an equal-opportunity employer.

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