Tech Customer Support
2 semanas atrás
Seleção
Novo
Tech Customer Support (M/F) - Lisbon (Oriente):
Lisboa, Lisboa
Data da publicação:
03/02/2023
População:
Lisboa
Salários:
Pendente de concretar
Vagas:
1
Cronograma:
Manhã/Tarde.
Full-time schedule of 40 hours per week, from Monday to Saturday of 8am to 8pm, with the due breaks provided for by law.
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Descrição:
We are recruiting a Tech Customer Support (M/F), for a prestigious company in the Customer care sector, in the area of Lisbon (Oriente).
The selected person will perform the following functions:
- Growing a deep understanding of Cowboy's product, both on hardware & software ;
- Helping customers understand and use Cowboy's powerful features to the fulles;
- Optimising and developing processes to improve customer success ;
- Troubleshooting, looking for both effective and efficient solutions for problems;
- Owning customer technical and repair issues, working with internal teams and partners to ensure rapid & high quality issue resolution ;
- Forwarding your customers' voices in the business, directly impacting product development decisions within Cowboy.
Requisitos:
- Experience in technical Troubleshooting (preferable).
- Good communication skills in both languages.
Formação:
- Secondary education completed
Função:
Customer ServiceLínguas:
- German fluent;
- English level B2.
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