Tech/Systems Support Analyst

1 semana atrás

Lisboa, Lisboa, Portugal Iqvia Llc Tempo inteiro
Tech/Systems Support Analyst - Spanish Speaker page is loaded Tech/Systems Support Analyst - Spanish Speaker Apply locations Lisbon, Portugal time type Full time posted on Posted Yesterday job requisition id R Opportunity to join a growing project in our company, based in Oeiras, Lisbon

RESPONSIBILITIES:

  • Is in charge of technical assistance services and provides a first line support service;
  • Register the calls in the Help Desk Management tool according to the agreed procedures;
  • Provide remote technical assistance to the customers in order to solve the problems related to the product use or a malfunctioning order;
  • Answer customers' calls, collect inquiries, analyze users' requirements and provide telephone/email/network based support to the customers
  • Report the customers' problems to the relevant department, identifies and communicate the solution to the customer;
  • Involve the company's technical assistance resources for a customer service visit when a remote solution is not possible;
  • Follow up the incidents until their resolution or their closing;
  • Alert the Help Desk Supervisor or Help Desk Manager in case of issue;
  • Update and complete the helpdesk knowledge database,
  • Keep himself updated on the company products;
  • Act as a reference for his colleagues;
  • Share the information with the other team members and the management;
  • Contribute to the integration of new colleagues (training, monitoring);
  • Contribute to the improvement of the tools and procedures (reserved for the Senior Help Desk Operator);
  • As required, assist or provide training for clients.
REQUIRED KNOWLEDGE,

SKILLS AND ABILITIES:

Education & experience:

  • College certificate or equivalent experience (12 years of studies);
  • If possible, previous experience in Service Desk Operation;
  • Knowledge of Pharma industry is a plus.

Skills & Competencies:
Mandatory skills

  • Native speaker in Spanish or (Fluent);
  • English - Professional proficiency;
  • Windows Operating System;
  • Microsoft Office.
Mandatory Competence

  • Strong Communication Skills;
  • Customer service experience;
  • Problem solving skills;
  • Ability to think logically;
  • Ability to work under pressure;
  • Team player;
  • Ability to learn quickly;
  • Empathy;
  • Thorough;
  • Methodical.
  • If you're not a EU citizen you must have a resident visa or a permanent visa. #LI-VC2

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.

We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.

Learn more at

About UsIQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward.

Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities.

No matter your role, everyone at IQVIA, including our colleagues at Q2 Solutions, contributes to our shared goal of improving human health.

Thank you for your interest in growing your career with us.
#J-18808-Ljbffr

  • Tech/Systems Support Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal IQVIA LLC Tempo inteiro

    Tech/Systems Support Analyst - Spanish Speaker page is loaded Tech/Systems Support Analyst - Spanish Speaker Apply locations Lisbon, Portugal time type Full time posted on Posted 30+ Days Ago job requisition id R Opportunity to join a growing project in our company, based in Oeiras, LisbonRESPONSIBILITIES: Is in charge of technical assistance services and...

  • Tech Systems Support Analyst Spanish

    1 semana atrás

    Lisboa, Lisboa, Portugal IQVIA LLC Tempo inteiro

    Tech Systems Support Analyst Spanish page is loaded Tech Systems Support Analyst Spanish Apply locations Lisbon, Portugal time type Full time posted on Posted 3 Days Ago job requisition id R Opportunity to join a growing project in our company based in Oeiras, Lisbon Job Overview The Contact Center Analyst will support several studies/programs such as...

  • Tech Systems Support Analyst Spanish

    1 semana atrás

    Lisboa, Lisboa, Portugal Iqvia Llc Tempo inteiro

    Tech Systems Support Analyst Spanish page is loaded Tech Systems Support Analyst Spanish Apply locations Lisbon, Portugal time type Full time posted on Posted 3 Days Ago job requisition id R Opportunity to join a growing project in our company based in Oeiras, Lisbon Job Overview The Contact Center Analyst will support several studies/programs such as...

  • Tech/Systems Support Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal Iqvia Llc Tempo inteiro

    Tech/Systems Support Analyst - Spanish Speaker page is loaded Tech/Systems Support Analyst - Spanish Speaker Apply locations Lisbon, Portugal time type Full time posted on Posted 30+ Days Ago job requisition id R Opportunity to join a growing project in our company, based in Oeiras, LisbonRESPONSIBILITIES: Is in charge of technical assistance services and...

  • Tech/Systems Support Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal Iqvia Llc Tempo inteiro

    Tech/Systems Support Analyst - Spanish Speaker page is loaded Tech/Systems Support Analyst - Spanish Speaker Apply locations Lisbon, Portugal time type Full time posted on Posted 30+ Days Ago job requisition id R Opportunity to join a growing project in our company, based in Oeiras, LisbonRESPONSIBILITIES: Is in charge of technical assistance services and...

  • Tech Systems/Support Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal Iqvia Argentina Tempo inteiro

    Opportunity to join a growing project in our company based in Oeiras, LisbonRESPONSIBILITIES:The Contact Center Analyst will support several studies/programs such as Medical information inquiries, supporting pregnancy registries, collecting patient reported outcomes (PROs) over the phone. The Contact Center Analyst will be the primary contact for patients...

  • Tech Systems/Support Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal IQVIA Tempo inteiro

    Opportunity to join a growing project in our company based in Oeiras, Lisbon. RESPONSIBILITIES: The Contact Center Analyst will support several studies/programs such as Medical information inquiries, supporting pregnancy registries, collecting patient reported outcomes (PROs) over the phone. The Contact Center Analyst will be the primary contact for...

  • Tech Systems Support Analyst Spanish

    1 semana atrás

    Lisboa, Lisboa, Portugal Iqvia Argentina Tempo inteiro

    Opportunity to join a growing project in our company based in Oeiras, Lisbon Job OverviewThe Contact Center Analyst will support several studies/programs such as Medical information inquiries, supporting pregnancy registries, collecting patient reported outcomes (PROs) over the phone. The Contact Center Analyst will be the primary contact for patients and...

  • Tech/Systems Support Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    col-wideJob Description:Job OverviewProvides first level support on workstations or for applications.Essential Functions Processes and provides first level support for technical assistance and resources from internal and/or external customers. Communicates with end users to clarify and define requirements. Resolves various routine problems and escalates the...

  • Tech Systems Support Analyst

    Há 1 mês

    Lisboa, Lisboa, Portugal IQVIA Tempo inteiro

    Job OverviewDo you enjoy solving technical problems and providing top-notch support to customers? We are looking for a Technical Support Specialist to join our team and assist end users with their workstation and application needs.Essential Functions Assist customers with technical issues and requests. Collaborate with end users to understand their...

  • Tech Systems Support Analyst

    3 semanas atrás

    Lisboa, Lisboa, Portugal IQVIA Tempo inteiro

    Job OverviewDo you enjoy solving technical problems and providing top-notch support to customers? We are looking for a Technical Support Specialist to join our team and assist end users with their workstation and application needs.Essential Functions Assist customers with technical issues and requests. Collaborate with end users to understand their...

  • Tech Systems Support Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal IQVIA Tempo inteiro

    Job Overview Provides initial assistance to customers regarding workstations or applications. Key Responsibilities Handles and offers first-level support for technical inquiries and resources from customers, both internal and external. Communicates with end users to clarify and outline their requirements. Resolves routine problems and escalates...

  • System Support Tech

    3 semanas atrás

    Lisboa, Lisboa, Portugal DESCONTEL, Lda Tempo inteiro

    Descobre o teu potencial e brilha na D-EVO Junta-te à nossa equipaVai mais longe, mais rápido e faz parte do espírito #StrongerTogether Na D-EVO, sabemos que o sucesso é alcançado em conjunto. Queremos que faças parte desta equipa estrelar e descubras o teu verdadeiro potencial.Somos uma Consultora internacional apaixonada e pioneira na criação do...

  • System Support Tech

    2 meses atrás

    Lisboa, Lisboa, Portugal DESCONTEL, Lda Tempo inteiro

    Descobre o teu potencial e brilha na D-EVO Junta-te à nossa equipaVai mais longe, mais rápido e faz parte do espírito #StrongerTogether Na D-EVO, sabemos que o sucesso é alcançado em conjunto. Queremos que faças parte desta equipa estrelar e descubras o teu verdadeiro potencial.Somos uma Consultora internacional apaixonada e pioneira na criação do...

  • Tech/Systems Support Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal Iqvia Argentina Tempo inteiro

    Opportunity to join a growing project in our company, based in Oeiras, LisbonRESPONSIBILITIES: Is in charge of technical assistance services and provides a first line support service; Register the calls in the Help Desk Management tool according to the agreed procedures; Provide remote technical assistance to the customers in order to solve the problems...

  • Tech Systems Support Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal Iqvia Argentina Tempo inteiro

    Job OverviewProvides first level support to Customers on workstations or for applications.Essential FunctionsProcesses and provides first level support for technical assistance and resources from internal and/or external customers.Communicates with end users to clarify and define requirements.Resolves various routine problems and escalates the more complex...

  • Senior It Support Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal Employment Pro Limited Tempo inteiro

    Buscar vagas de emprego e oportunidades de carreiraEncontramos 87 vagas para Vagas de emprego senior-it-support-analyst . Receba alerta de vagas em seu email. Registre-se agora Função: IT Support AnalystEmpresa: Noesis PortugalTipo: Full-timeContrato: Contrato sem termoLocalidade: PortoFunção: IT SupportEmpresa: KCS ITTipo: Full-timeContrato:...

  • System Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal WIREIT Tempo inteiro

    WIRE IT is a global company specialized in IT services. We are supported by an experienced team that knows the IT market, allowing our customers to make the best decisions and accomplish their business goals. We are currently looking for a System Analyst to join our team.Required skills:Degree in Computer Engineering or similar; Min. 2 years of experience...

  • Tech Systems Support Analyst Spanish

    1 semana atrás

    Lisboa, Lisboa, Portugal Novasyte Tempo inteiro

    Opportunity to join a growing project in our company based in Oeiras, LisbonJob OverviewSome of the duties include (but are not limited to):Administering informed consent verbally or online Following up with patients and or HCPs per protocol Collecting and entering data in the study electronic data capture system (EDC) per protocol Recognizing and escalating...

  • Finance Systems Data Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal team Tempo inteiro

    Finance Systems Data Analyst Support the new ERP System as well the linkage with that ERP System and other (heavy data generating) systems, like Billing and Cash tools. Company Overview We are a leading European online business services provider, dedicated to offering cutting-edge solutions to our diverse client base. With a strong focus on innovation and...