Tech Systems Support Analyst

1 semana atrás


Lisboa, Lisboa, Portugal IQVIA Tempo inteiro

Job Overview
Provides initial assistance to customers regarding workstations or applications.

Key Responsibilities

  • Handles and offers first-level support for technical inquiries and resources from customers, both internal and external.
  • Communicates with end users to clarify and outline their requirements.
  • Resolves routine problems and escalates complex issues to the appropriate support department for solutions.
  • Records call information in the database using specialized software.
  • May assist with monthly chargeback reports.
  • Might be involved in scheduling the configuration and installation of PC workstation hardware and software.

Requirements

  • Degree in Computer Science or equivalent, or relevant technical training.
  • Minimum of one (1) year of related experience or technical training.
  • Background in Customer Service.
  • Combination of education and experience will be considered.
  • Knowledge of mainframe, distributed systems, PCs, LAN, or telecommunications equipment and their components to understand clients' technical requirements.
  • Ability to conduct analysis and gather information to resolve routine issues.

IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services for the life sciences sector. Our mission is to leverage human science and data science to drive significant positive change and assist our clients in building a healthier world. Find out more at



  • Lisboa, Lisboa, Portugal IQVIA LLC Tempo inteiro

    Tech/Systems Support Analyst - Spanish Speaker page is loaded Tech/Systems Support Analyst - Spanish Speaker Apply locations Lisbon, Portugal time type Full time posted on Posted 30+ Days Ago job requisition id R Opportunity to join a growing project in our company, based in Oeiras, LisbonRESPONSIBILITIES: Is in charge of technical assistance services and...


  • Lisboa, Lisboa, Portugal IQVIA LLC Tempo inteiro

    Tech Systems Support Analyst Spanish page is loaded Tech Systems Support Analyst Spanish Apply locations Lisbon, Portugal time type Full time posted on Posted 3 Days Ago job requisition id R Opportunity to join a growing project in our company based in Oeiras, Lisbon Job Overview The Contact Center Analyst will support several studies/programs such as...


  • Lisboa, Lisboa, Portugal Iqvia Llc Tempo inteiro

    Tech Systems Support Analyst Spanish page is loaded Tech Systems Support Analyst Spanish Apply locations Lisbon, Portugal time type Full time posted on Posted 3 Days Ago job requisition id R Opportunity to join a growing project in our company based in Oeiras, Lisbon Job Overview The Contact Center Analyst will support several studies/programs such as...


  • Lisboa, Lisboa, Portugal Iqvia Llc Tempo inteiro

    Tech/Systems Support Analyst - Spanish Speaker page is loaded Tech/Systems Support Analyst - Spanish Speaker Apply locations Lisbon, Portugal time type Full time posted on Posted 30+ Days Ago job requisition id R Opportunity to join a growing project in our company, based in Oeiras, LisbonRESPONSIBILITIES: Is in charge of technical assistance services and...


  • Lisboa, Lisboa, Portugal Iqvia Llc Tempo inteiro

    Tech/Systems Support Analyst - Spanish Speaker page is loaded Tech/Systems Support Analyst - Spanish Speaker Apply locations Lisbon, Portugal time type Full time posted on Posted 30+ Days Ago job requisition id R Opportunity to join a growing project in our company, based in Oeiras, LisbonRESPONSIBILITIES: Is in charge of technical assistance services and...


  • Lisboa, Lisboa, Portugal Iqvia Llc Tempo inteiro

    Tech/Systems Support Analyst - Spanish Speaker page is loaded Tech/Systems Support Analyst - Spanish Speaker Apply locations Lisbon, Portugal time type Full time posted on Posted Yesterday job requisition id R Opportunity to join a growing project in our company, based in Oeiras, LisbonRESPONSIBILITIES: Is in charge of technical assistance services and...


  • Lisboa, Lisboa, Portugal Iqvia Argentina Tempo inteiro

    Opportunity to join a growing project in our company based in Oeiras, LisbonRESPONSIBILITIES:The Contact Center Analyst will support several studies/programs such as Medical information inquiries, supporting pregnancy registries, collecting patient reported outcomes (PROs) over the phone. The Contact Center Analyst will be the primary contact for patients...


  • Lisboa, Lisboa, Portugal IQVIA Tempo inteiro

    Opportunity to join a growing project in our company based in Oeiras, Lisbon. RESPONSIBILITIES: The Contact Center Analyst will support several studies/programs such as Medical information inquiries, supporting pregnancy registries, collecting patient reported outcomes (PROs) over the phone. The Contact Center Analyst will be the primary contact for...


  • Lisboa, Lisboa, Portugal Iqvia Argentina Tempo inteiro

    Opportunity to join a growing project in our company based in Oeiras, Lisbon Job OverviewThe Contact Center Analyst will support several studies/programs such as Medical information inquiries, supporting pregnancy registries, collecting patient reported outcomes (PROs) over the phone. The Contact Center Analyst will be the primary contact for patients and...


  • Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    col-wideJob Description:Job OverviewProvides first level support on workstations or for applications.Essential Functions Processes and provides first level support for technical assistance and resources from internal and/or external customers. Communicates with end users to clarify and define requirements. Resolves various routine problems and escalates the...


  • Lisboa, Lisboa, Portugal IQVIA Tempo inteiro

    Job OverviewDo you enjoy solving technical problems and providing top-notch support to customers? We are looking for a Technical Support Specialist to join our team and assist end users with their workstation and application needs.Essential Functions Assist customers with technical issues and requests. Collaborate with end users to understand their...

  • Tech Systems Support Analyst

    3 semanas atrás


    Lisboa, Lisboa, Portugal IQVIA Tempo inteiro

    Job OverviewDo you enjoy solving technical problems and providing top-notch support to customers? We are looking for a Technical Support Specialist to join our team and assist end users with their workstation and application needs.Essential Functions Assist customers with technical issues and requests. Collaborate with end users to understand their...

  • System Support Tech

    3 semanas atrás


    Lisboa, Lisboa, Portugal DESCONTEL, Lda Tempo inteiro

    Descobre o teu potencial e brilha na D-EVO Junta-te à nossa equipaVai mais longe, mais rápido e faz parte do espírito #StrongerTogether Na D-EVO, sabemos que o sucesso é alcançado em conjunto. Queremos que faças parte desta equipa estrelar e descubras o teu verdadeiro potencial.Somos uma Consultora internacional apaixonada e pioneira na criação do...

  • System Support Tech

    2 meses atrás


    Lisboa, Lisboa, Portugal DESCONTEL, Lda Tempo inteiro

    Descobre o teu potencial e brilha na D-EVO Junta-te à nossa equipaVai mais longe, mais rápido e faz parte do espírito #StrongerTogether Na D-EVO, sabemos que o sucesso é alcançado em conjunto. Queremos que faças parte desta equipa estrelar e descubras o teu verdadeiro potencial.Somos uma Consultora internacional apaixonada e pioneira na criação do...


  • Lisboa, Lisboa, Portugal Iqvia Argentina Tempo inteiro

    Opportunity to join a growing project in our company, based in Oeiras, LisbonRESPONSIBILITIES: Is in charge of technical assistance services and provides a first line support service; Register the calls in the Help Desk Management tool according to the agreed procedures; Provide remote technical assistance to the customers in order to solve the problems...


  • Lisboa, Lisboa, Portugal Iqvia Argentina Tempo inteiro

    Job OverviewProvides first level support to Customers on workstations or for applications.Essential FunctionsProcesses and provides first level support for technical assistance and resources from internal and/or external customers.Communicates with end users to clarify and define requirements.Resolves various routine problems and escalates the more complex...

  • Senior It Support Analyst

    1 semana atrás


    Lisboa, Lisboa, Portugal Employment Pro Limited Tempo inteiro

    Buscar vagas de emprego e oportunidades de carreiraEncontramos 87 vagas para Vagas de emprego senior-it-support-analyst . Receba alerta de vagas em seu email. Registre-se agora Função: IT Support AnalystEmpresa: Noesis PortugalTipo: Full-timeContrato: Contrato sem termoLocalidade: PortoFunção: IT SupportEmpresa: KCS ITTipo: Full-timeContrato:...


  • Lisboa, Lisboa, Portugal Novasyte Tempo inteiro

    Opportunity to join a growing project in our company based in Oeiras, LisbonJob OverviewSome of the duties include (but are not limited to):Administering informed consent verbally or online Following up with patients and or HCPs per protocol Collecting and entering data in the study electronic data capture system (EDC) per protocol Recognizing and escalating...

  • System Analyst

    1 semana atrás


    Lisboa, Lisboa, Portugal WIREIT Tempo inteiro

    WIRE IT is a global company specialized in IT services. We are supported by an experienced team that knows the IT market, allowing our customers to make the best decisions and accomplish their business goals. We are currently looking for a System Analyst to join our team.Required skills:Degree in Computer Engineering or similar; Min. 2 years of experience...


  • Lisboa, Lisboa, Portugal team Tempo inteiro

    Finance Systems Data Analyst Support the new ERP System as well the linkage with that ERP System and other (heavy data generating) systems, like Billing and Cash tools. Company Overview We are a leading European online business services provider, dedicated to offering cutting-edge solutions to our diverse client base. With a strong focus on innovation and...