Tech Systems Support Analyst Spanish

1 semana atrás


Lisboa, Lisboa, Portugal Novasyte Tempo inteiro
Opportunity to join a growing project in our company based in Oeiras, Lisbon

Job Overview

Some of the duties include (but are not limited to):

  • Administering informed consent verbally or online
  • Following up with patients and or HCPs per protocol
  • Collecting and entering data in the study electronic data capture system (EDC) per protocol
  • Recognizing and escalating any AE/SAE according to protocol
  • Resolving any data queries
  • Maintaining investigator site file as necessary

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Education & experience:

  • College certificate or equivalent experience (12 years of studies);
  • Previous experience in a BPO with technology support or clinical a plus;
  • Knowledge of Pharma industry is a plus;

Mandatory skills:

  • English
  • Professional proficiency;


Fluent in Spanish
  • Mandatory;
  • Windows Operating System;
  • Microsoft Office;

Mandatory Competence:

  • Strong Communication Skills;
  • Customer service experience;
  • Problem solving skills;
  • Ability to think logically;
  • Ability to work under pressure;
  • Team player;
  • Ability to learn quickly;
  • Empathy;
  • Thorough;
  • Methodical
  • If you're not a EU citizen you must have a resident visa or a permanent visa.
LI-VC2


IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.

We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world.

Learn more at

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