Customer Service Representative

6 meses atrás


Lisboa, Portugal Careerxtra Tempo inteiro

Do you speak Romanian, Russian Or Czech fluently? Are you passionate about creating a safe and positive online environment? We're looking for a Customer Support professional to join our Client's dynamic team in Lisbon Play a vital role in supporting a leading technology company that provides mobility services, including vehicle and scooter rentals, car sharing, and food delivery.

Tasks
- Review and assess escalated cases for potential policy violations or safety concerns
- Respond to client’s customers inquires via phone, helpdesk and live chat
- Perform outbound calls during the investigation, to collect proofs of their complains, from drivers and customers
- Provide excellent customer service to riders and drivers, addressing inquiries and concerns effectively, including but not restricted to critical safety cases, demonstrating a great sense of empathy
- Handle Client’s customer’s complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutions
- Maintain a deep knowledge of Client services to provide efficient support and proactive suggestions
- Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information.

**Requirements**:

- Be a language whiz Possess a C1-C2 level of fluency in Romanian, Russian Or Czech, along with strong B2 English communication skills (written and spoken).
- Thrive in a fast-paced environment. You'll enjoy a dynamic, team-oriented, and structured workplace.
- Be a problem-solver with a heart. A passion for helping others achieve positive outcomes is a plus
- Maintain composure. You'll encounter sensitive content, and a strong tolerance is essential.

**Benefits**:

- Live life to the fullest: Enjoy a generous 22 days of paid vacation to explore vibrant Lisbon and beyond
- Build your future: Secure a temporary contract for 12 months, with the possibility of permanent employment after 2 years.
- Peace of mind: Focus on your well-being with comprehensive private health insurance included.
- Smooth transition: We'll support your relocation with flight reimbursement and temporary accommodation.
- Unlock a new language: Learn Portuguese for free with provided classes
- Unwind and explore: Discover Lisbon's beauty with water sports, soft trekking activities, and more
- Join the family: Be part of a supportive, friendly team that values your contribution.



  • Lisboa, Lisboa, Portugal United Parcel Service Tempo inteiro

    Job Title:Customer Service RepresentativeAbout the Job:As a Customer Service Representative at United Parcel Service, you will be the primary point of contact for our customers. Your role will involve managing customer interactions via phone, providing accurate and complete information, and professionally resolving any incidents that may...


  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    At Customer Labs, we are looking for an Italian-speaking Customer Service Representative to join our team. This is a fantastic opportunity to work with a leading BPO player in the industry and contribute to their pursuit of excellence in customer service.About the RoleThis role involves handling customer inquiries related to product features, technical...


  • Lisboa, Lisboa, Portugal Get The Job Tempo inteiro

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries and providing support via phone, email, and chat.Responsibilities:* Provide exceptional customer service and support* Handle customer...

  • Customer Service Ambassador

    3 semanas atrás


    Lisboa, Lisboa, Portugal Interstate Ac Service Tempo inteiro

    Job Overview: We are seeking a highly skilled Customer Service Representative to join our team at Interstate Ac Service. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through various communication channels.


  • Lisboa, Lisboa, Portugal Get The Job Tempo inteiro

    Join Our TeamCustomer Service RepresentativeWe are looking for a talented Customer Service Representative to join our team. As a key member of our contact center, you will be the first point of contact for our customers, providing support and resolving their queries in a timely and efficient manner.Key Responsibilities:Respond to customer inquiries via...


  • Lisboa, Lisboa, Portugal Speakit Tempo inteiro

    About the Role: We're seeking a highly skilled Customer Service Representative to join our team at Speakit. As a Customer Service Representative, you'll be the face of our company, providing top-notch support to our clients. Your primary responsibility will be to respond to customer inquiries and resolve any issues that may arise in a timely and professional...


  • Lisboa, Lisboa, Portugal Job Squad Tempo inteiro

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Job Squad. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in a fast-paced environment.About the RoleThe ideal candidate will have excellent communication skills in German and English, strong...


  • Lisboa, Lisboa, Portugal Snaphunt Tempo inteiro

    Job SummaryWe are seeking a highly skilled and dedicated Customer Service Representative to join our team in Copenhagen, Denmark. As a key member of our multilingual recruitment company, you will be responsible for providing exceptional customer support to clients across Europe.


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Customer Service Role OverviewWe are seeking a motivated Customer Service Representative to join our team in Lisbon. As a representative, you will be responsible for providing excellent customer service via social media, supporting customers with product information, and processing warranty cases.Key ResponsibilitiesProvide customer service via social...


  • Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro

    French Customer Service Representative Job DescriptionWe are looking for a highly motivated and detail-oriented French Customer Service Representative to join our team. As a French Customer Service Representative, you will be responsible for providing excellent customer service to our clients in French, resolving customer complaints, and handling customer...


  • Lisboa, Portugal Gorilla Army Surplus Tempo inteiro

    **Overview** We are currently seeking a highly motivated and customer oriented individual to join our team as a Customer Service Representative army Surplus store offering military gears and apparel in Canada, USA and Dubai. In this role, you will be the main point of contact for our customers, ensuring their inquiries and concerns are addressed in a...


  • Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro

    Job Title: German Customer Service RepresentativeAbout the Role: We are seeking a highly skilled German speaking customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer support to our clients, resolving their issues, and ensuring their satisfaction.Key...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    At Phiture, we're seeking a skilled Customer Service Representative to join our team. As a Polish and English speaker, you will be responsible for handling customer requests via phone calls, ensuring high-quality service is provided, and providing product and tool support to enhance customer experience.Key Responsibilities:Answer customer requests in a...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    We are seeking a highly skilled Customer Service Representative to join our team at Cross Border Talents in Portugal. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients from various backgrounds.Location: Porto or Lisbon, Portugal (with relocation assistance)About the Role:The ideal candidate...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Salt, a leading telecommunications provider with a global presence. As a Customer Service Representative, you will be responsible for providing world-class service to our customers, resolving issues, and ensuring high levels of customer satisfaction.Key...


  • Lisboa, Lisboa, Portugal Adecco Tempo inteiro

    **Customer Service Representative French**Are you looking to grow your career in customer service? We are seeking a French speaking customer service representative to join our team at Adecco. In this role, you will be the first point of contact for our customers, providing exceptional service and support. **Key Responsibilities**Answering customer calls and...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job OverviewWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Blu Selection. As a key member of our client service team, you will be responsible for providing exceptional customer service and support to our clients in Portugal.ResponsibilitiesProvide professional customer service solutions to clients over the...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job SummaryWe are seeking a highly skilled and multilingual Customer Service Representative to join our team at Cross Border Talents. As a Customer Service Representative, you will be the first point of contact for our clients, providing excellent customer service and support via phone, chat, and email.Key ResponsibilitiesAssist clients with inquiries and...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    Customer Service Representative Role at CatawikiWe are seeking a skilled Customer Service Representative to join our team at Catawiki. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving issues in a timely and professional manner.Key Responsibilities:Providing...


  • Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro

    Italian Customer Service Representative JobAre you fluent in Italian and passionate about delivering exceptional customer experiences?We are seeking an Italian Customer Service Representative to join our team in Athens, Greece. As a customer-facing representative, you will be responsible for providing timely and effective support to our clients in their...