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German Customer Advisor for Airline Company
4 meses atrás
**Come and work with us.**
**Do you want to work with one of the world's leading airlines?**
Are you
**German** native or fluent with strong
**English** communication skills?
Looking to make your career in a multicultural environment in the sunny and happy
**Lisbon**?
**So we have the perfect opportunity for you**
Your future project: join our
**German Customer Support** team.
Our client is an International flying company where flying means a true pleasure.
As a customer service specialist in this project, your daily responsibilities will include:
- Provide assistance to an international flying company that supports airlines all over the world
- Being part of a team specialized in offering support through written and phone communication
- Adapt easily to different scenarios and constant updates like aviation demands nowadays
- Meet and exceed our service quality goals, compliance regulations and productivity targets
- Create amazing experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
To succeed in the role, you will need to have:
- Native or proficient level of **German** (C2)
- Advanced level of **English** (at least C1) both verbal and written
- Ability to adapt to a challenging software system.
- Good communications skills and argumentation, create empathy from the first moment, being able to turn a negative situation into a positive situation
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- High-speed internet access and appropriate conditions for remote work
- **Must hold EU citizenship or valid work permit for Portugal**:
**Benefits.**
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
**Go further with Foundever**
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
**About Foundever**
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
