Turkish Speaking Customer Support Representative

Há 18 horas


Lisboa, Portugal Cross Borders Talents Tempo inteiro

Are you a Turkish speaker looking for an exciting new opportunity to work from the beautiful country of Portugal? Look no further This might be the perfect job for you

This is a job in the Customer Support area aimed at the Turkish market, for a large company in the Social Media field.

**Summary**

**Your role as a Customer Support Representative**:

- Live chat, E-mail (Inbound Calls might occur accordingly with the project)
- Identifying the client’s problem; troubleshooting them to find the solution
- Documenting each action you take and categorizing cases and possible bugs
- e.g. Remove ads for drinking soda under 12 y's old according to local legislation and projects guideline
- Understand and remain up to date with client's policies and guidelines
- "Policy, Safety and Copyright management" (e.g Understand ads, navigation policy and copyright guidelines)
- Troubleshoot different problems (e.g problems with playing videos, uploading, account & bugs issues, membership issues)
- Analyze data and trends in order to create meaningful insights for customers & report on key performance indicators.

**Mandatory Skills**
- 12 months of Customer Support within Contact Center (preferably);
- Knowledge of BPO KPI's: C-SAT (Customer Satisfaction); NPS (Net PromoterScore) & SLAs (Service Level Agreement)

**Benefits**

Relocation package*
- Relocation bonus of 2000€ (gross) paid with the first payroll cycle
- Bureaucratic support to get the NIF and NISS
- Health Insurance & Life Insurance & Family Plan (Spouse/legal partner and children)
- 1400 Euro gross + bonus

**Contract**
- 1 month training contract + 1 year full time contract w/ 30 days probation

**Schedule**
- This position is 24/7 - shifts rotate on a monthly basis.

**Salary**: 1,600.00€ - 1,700.00€ per month

Möglichkeit zu pendeln/umzuziehen:

- Lisboa, Distrito de Lisboa: Problemlos pendeln oder Bereitschaft, mit Unterstützung durch den Arbeitgeber umzuziehen (Wünschenswert)

Sprache:

- Turkish (Wünschenswert)



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