IT Network Service Management Professional

Há 6 dias

Amadora, Portugal Siemens Healthineers Tempo inteiro

IT Network Service Management Professional

**Overview**:
**Responsibilities**:

- You will ensure implementation of ITIL process on new projects and adherence to process in operations.
- You will review service management KPIs as well as other performance data to ensure respective performance of the service provider
- You will oversee the quality of the delivered IT service and solution that support Healthineers business requirements
- You will collect new demand, develop, and prioritize pipeline of business demand on an ongoing basis
- You will support Consulting and Troubleshooting of IT infrastructure issues working with Business, IT partners and various IT teams and provide SME support for major incidents as needed

**Required Knowledge and Experience**:
**Education**: University degree in engineering / computer science of similar

**Certification**: ITIL foundation V4, CCNA.

**Experience**: 8-10 years of relevant work experience as a service management professional.
- Knowledge and experience with ITIL processes. ITIL Certification is preferred
- Ability to present ideas in business-friendly and user-friendly language appropriate to both executive and managerial audiences
- Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse, and growth-oriented environment.
- Provide SME support for major incidents as needed; Consult, Troubleshoot and Solve IT infrastructure issues working with Business, IT partners and various IT teams
- Drive Service Orchestration Management with the development of roadmaps for implementations related to Network services
- Oversee the delivery of quality IT solutions that support Healthineers business requirements ranging from direct requests from the business to complex and cross sector Global strategic initiatives
- Ability to rapidly acquire technical skills and passion for continuous learning
- Enterprise level Networking knowledge in multiple technical areas including:
a. Networks (LAN, WAN, WLAN, Switches, Routers, Load Balancers, Proxies)

b. Systems (Windows, UNIX, Linux)

c. Information Security (Firewalls, VPN, Proxy)

**Preferred Knowledge/Skills, Education, and Experience**:

- Proven ability to influence the definition of service strategies in various IT infrastructures
- Work experience in network communication, service management as ideally routing protocols as well as network security
- Enterprise service management knowledge in multiple areas mainly Networks and Cloud
- Comprehensive experience in analysis of business processes and in management of IT-projects
- Familiarity with network monitoring and troubleshooting tools

**Soft skill Requirements**:

- Business Results Orientation (+)
- Strategic Innovative Orientation (+)
- Leadership (+)
- Collaboration & Influencing (++)
- Customer Orientation (++)
- Change Management (+)
- Intercultural Sensitivity (++)
- Value Orientation (++)
- Team Development (+)
- Ability to use initiative when needed
- Excellent communication skills (both written and verbal)
- Quick learner and efficient ability to get into new technologies and architectures

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