IT Service Provider Manager
Há 4 horas
We are looking for a skilled IT Service Provider Manager to join our team at Siemens S.A.
Job DescriptionThe ideal candidate will have a relevant educational degree and demonstrated experience in managing relationships with external IT service providers from a commercial, performance, and contractual perspective.
Key Responsibilities:
- Manage relationship with external IT service providers from a commercial, performance, and contractual perspective.
- Manage providers performance on contractually agreed deliverables to an adequate provision of IT services.
- Take ownership of Integrated Performance Analysis of a specific IT provider (holistic provider view).
- Contribute to assessment of IT provider for a specific service.
- Drive monitoring SLA adherence and provider obligations.
- Support Escalation management towards the provider.
- Contribution to definition and maintenance of market standard KPIs/SLAs.
- Support claim management.
- Execute provider governance according to framework.
- Foster provider performance improvements.
- Support provider relationship management and coordinate alignments in a global virtual environment.
- Support change processes.
- Contribute in measures and action plans to ensure IT provider management quality.
- Support Procurement and IT Contract Management teams.
The salary for this position is estimated to be around $80,000 - $110,000 per year, depending on experience and qualifications.
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