IT Service Delivery Manager
Há 2 dias
At Siemens S.A., we're on a mission to shape the future of technology and innovation. As a leading company in the industry, we're looking for talented individuals to join our team and contribute to our success.
About the Role
We're seeking a Senior IT Service Manager to play a key role in our Information Technology team. As a Senior IT Service Manager, you'll be responsible for end-to-end delivery and maintenance of business applications, ensuring they meet agreed Service Levels, security, governance, and compliance requirements.
Key Responsibilities
- Ensure end-to-end responsibility for COF Global Document production application ExStream in coordinating, managing, and supporting system developments as required and according to agreed business requirements.
- Align internal staff and 3rd party consultants to develop and maintain assigned systems/applications, working to agreed quality and security standards.
- Ensure proactive maintenance and support in conjunction with Support/Systems teams, aiming for highest user experience and no unplanned downtime of business applications.
- Drive digitalization and system automation with best cost-benefit ratio, and/or as per business requirements.
- Be responsible for communication, collaboration, and relationship management to key internal and external stakeholders, in matters of application status, planning, and information sharing.
- Ensure support teams are properly trained, skilled, and educated in matters of relevance for supporting business and service continuation.
- Have to ensure system compliance including system security (CERT), and alignment to local regulations, SfeRA, ITGC requirements, and other applicable standards.
Requirements
- BS or MS in Computer Science, Business Information Systems, or a comparable technical field of study
- 5+ years' experience, preferably in a financial services company, in a technical and managerial role with business process, system architecture
- Microsoft Operating System Support skills
- Knowledge of Microsoft Office 365 applications
- Analytical skills, information processing, strong critical thinking, and decision-making
- Excellent communication and presentation skills
- You have an organized and result-oriented way of working as well as a strong sense of quality awareness
- You are self-driven and a self-learner, able to understand amounts of information focusing on the relevant items
- Fluent business English language skills (speaking and writing)
What We Offer
A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups. In addition, you'll have access to online learning platforms and discounts with our partners.
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