Monitoring Technician

4 meses atrás

Porto, Portugal Generix Group Tempo inteiro

**COMPANY OVERVIEW**

Generix Group is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows.

Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply process, from production to delivery, thanks to its WMS, TMS, RMS and VMI solutions; as well as logical and financial flows, by integrating the systems of all players in the chain, from order to payment, with its e-invoicing, e-reporting, EDI, P2P and O2C solutions.

Generix Group creates a distinctive ecosystem designed to cater to its customers, ensuring top-notch performance and sustainability, connecting all global players in retail, industry and services, and fostering the transition toward greater digitalization and energy efficiency.

With nearly 850 dedicated employees, Generix Group provides day-to-day support to over 4,500 companies across more than 60 countries, processes over 500 million invoices, handle more than 40 million order lines each month, and manage 8 million EDI messages daily. Our clientele includes Danone, FM Logistic, Fnac-Darty, Essilor, and Ferrero.

Generix Group is growing along with its talents, so let’s build our future together

**Ready to join us the challenge of digital transformation of prestigious clients?**

**JOB DESCRIPTION**

The Monitoring team is the single point of monitoring in the Cloud IT department. The team oversees the management of events and/or incidents on the perimeter of the infrastructure and services of the Cloud IT solutions. After detecting an event or incident, this team checks how it should be managed and applies the resolution actions using the appropriate procedure.

This team works directly with our technical teams based in Paris and/or in other subsidiaries, and with Customer Support Department.

**MAIN RESPONSIBILITIES**

In this context, you will have as main missions:

- Management of technical events or incidents;
- Perform technical operating procedures;
- Prepare operating reports;
- Propose continuous improvement actions

**EXPERIENCE REQUIREMENTS**
- Degree in Software Engineering, Information Technology, Mathematics or similar;
- Prerequisites: background experience with Windows and Linux OS
- Basic notions of computer databases, networks, communication protocols and virtualization;
- Basic notions of Public & Private Cloud would be a plus.
- ITIL V3 Foundation Certification would be a plus;
- Ability to work in a team, be autonomous and able to respect instructions and procedures;
- Good communication and analytical skills;
- Good level of English is mandatory.
- Good level of French would be a plus.

**OFFER**
- Attractive wages and benefits;
- Good team spirit and collaborative environment.
- Working in hybrid mode

**Tipo de oferta**: Integral/Full-time

**Benefícios**:

- Cartão/Ticket refeição
- Seguro saúde

**Experiência**:

- Portaria: 1 ano (preferencial)

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