Location Manager

2 meses atrás

Sintra, Portugal Boundless Life Tempo inteiro

**About Boundless Life**

Boundless empowers remote workers to experience - with their families - the nomad lifestyle many people without children have been enjoying for years. It creates a complete "live abroad" immersive experience for families looking to get the most of what the digital age and the world can offer.

Through premium kid-friendly lodging and a cutting-edge education system that follows the children wherever they go, Boundless brings together a community of like-minded families who want to explore the planet while working remotely and having a positive impact on their lives and the world.

Since we were founded in 2021, we have quickly grown to 5 locations across two continents and close to 100 team members of different nationalities.

We’re continuing to grow at a fast pace. We'll be opening 2 new locations, and have ambitious goals to empower people to have more fulfilling lives by designing a lifestyle enabling balance, growth and deeper connections with ourselves, our families, nature and the world.

**The role**

As a Location Manager you are the ultimate ‘key holder’ in time to your very own Boundless location. Your mission is to ensure families experience a memorable product and outstanding service is provided by all teams and at all times, while ensuring team members are engaged and productive.

This is a locally based role, as such you are required to live in Sintra or nearby.

During your day to day, you will cover the following areas:
**Business Operations**
- Consistently achieve high guest satisfaction
- Achieve high rebooking rates by creating memorable experiences and strong relationships with families
- Find ways to increase revenue and manage expenses to ensure costs are within budget
- Continually improve on check-in and check-out processes and ensure they run smoothly on location
- Ensure the location is properly stocked with all the necessary supplies and equipment
- Manage the property owner relationships
- Ensure compliance with all location-applicable laws and practices and report all issues that arise or may cause a disruption to the business.

**Partnerships & Contractors**
- Establish local partnerships to support operations or to provide additional services to guests that will in turn maximise location's revenue and guest satisfaction
- Hire local subcontractors and ensure they are delivering services according to contract
- Lead procurement for the location and manage those relationships and costs

**Customer and Public Relations Management**
- Interact with guests on a frequent basis to obtain feedback about their experiences on property and utilise guest/customer feedback to improve service delivery
- Emphasise and hold team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations
- Establish presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers.

**Employee Relations**
- Support the recruitment and selection process for open positions at the location
- Create a cohesive and high-performance team that continuously strives for positive results and improvement.
- Coach the team by providing specific feedback and hold them accountable for performance
- Ensure effective work processes, systems and teamwork are in place to maximise individual and overall property performance.

**Your success will be measured by**
- High NPS and rebooking rate
- Team management and employeeNPS
- Margins

**What’s in it for you**
- Fast-growing company with strong financials
- A mission driven company and team
- Potential to grow with the team as the company grows
- Be part of creating a new lifestyle concept in the experience economy
- Discounts to participate in Boundless Life cohorts in all locations
- Meal during the day

**About you**

To be successful in this role you will need to follow a player-coach model, where you ensure you enable your team to be successful, while getting involved in the execution of the different areas.

You will be valued for:

- Your experience creating memorable experiences that result in high customer satisfaction
- Ability to build rapport quickly and experience in customer facing roles
- Your success leading a team
- Strong operational skills
- Fluency in English and the local language (read, write, comprehend, speak)
- Your experience working in fast-growing companies or startups
- Your knack for optimizing processes and increasing operational efficiency
- Your track record leading successful negotiations

**✨ What's next?**
- Video interview to answer 4-5 key questions about your experience
- First call (30 min) with our Recruitment team
- Interview with one of our Location Managers (45 min)
- Peer interview (45 min)
- Interview with our Co-founder and CEO (60 min)

The process might change slightly as we

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