Technical Support Specialist

4 semanas atrás

Lisboa, Portugal Black Box Talent Solutions Tempo inteiro

**Join our vibrant team and become part of our tech-driven community**

We're not just any company—we're a rapidly growing force with big ambitions. From our humble beginnings in 2020 with just three employees, we've expanded to over 300 team members across four offices in Lisbon.

We're committed to fostering opportunities for our team members to grow and succeed. Here, you're not just an employee; you're an integral part of our team, contributing to our overall success and growth.

Are you ready to make an impact and join a team that values innovation and excellence? We're seeking multilingual individuals who are passionate about technology to join us in delivering exceptional customer experiences and cultivating a positive work environment.

**YOUR ROLE**:

- Provide technical support, addressing inquiries about our product, hardware, or software issues, troubleshooting, and managing repair requests.
- Communicate promptly and professionally with customers through various channels.
- Efficiently resolve customer complaints to enhance satisfaction.
- Process and record requests, orders, tickets, etc., within specified time limits.
- Maintain respectful communication following established procedures and policies.
- Provide feedback to improve processes and actively contribute to finding solutions.

**WHAT WE EXPECT FROM YOU**:

- Excellent communication skills and ability to work well in a team.
- Positive attitude, customer-focused mindset, and proactive approach.
- Ability to work independently and adapt to various situations.
- Ambitious and eager to collaborate with team members.
- Well-organized with a strong work ethic and integrity.
- High school diploma or higher education.
- Over 2 years of experience in Customer Support/Technical Support.
- Reliable and forward-thinking mindset.
- Nice-to-have: 6 months' experience in a Technical Support role.
- Fluent in Romanian.
- English proficiency at B2 level.

**WHAT YOU CAN EXPECT FROM US**:

- Fully paid onboarding period after completing training.
- Professional career growth opportunities and support.
- Multicultural work environment with a fantastic workplace culture.
- Engaging team-building activities organized by the company.
- Competitive salary package, including transportation allowance.
- Performance bonuses.
- Necessary equipment provided.
- Private medical insurance coverage (after probationary period).
- Location: Lisbon (**on-site in Saldanha + hybrid**).
- Contract: Permanent.
- Start date: ASAP.

(Monday to Friday).

**Job Types**: Full-time, Permanent

Pay: 1,210.00€ - 1,500.00€ per month

Ability to commute/relocate:

- Lisboa, Distrito de Lisboa: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Romanian (required)

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