Technical Support Specialist

1 semana atrás

Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Technical Support Specialist (Italian Market) - Deliver Exceptional Support & Build a Rewarding Career

Do you have a passion for technology and a knack for solving problems? Are you fluent in Italian and eager to provide exceptional customer service?

We are in search of a skilled Technical Support Specialist to join our expanding team. In this position, you will play a crucial role in delivering top-tier support to our Enterprise clients in the Italian market. Utilize your solid technical expertise and communication skills to troubleshoot issues, find solutions, and guarantee customer satisfaction.

Key Responsibilities:

  • Become a Technical Superhero: Be the initial point of contact for customers, addressing technical issues related to Office 365 (especially Exchange Online), Networking, Active Directory, and more.
  • Master of Problem-Solving: Collect information, conduct thorough research, and collaborate with colleagues and experts to identify root causes and deliver effective resolutions.
  • Communication Champion: Clearly communicate complex technical concepts to a diverse audience, fostering trust and building lasting customer relationships.
  • Service with a Smile: Uphold a service-oriented approach, surpassing customer expectations and proactively handling concerns before they escalate.
  • Continuous Learning: Embrace a growth mindset and engage in continuous training to enhance your skills and specialize in specific areas.

Qualifications:

  • Italian Language Proficiency: Confidently interact with Italian customers verbally and in writing.
  • Office 365 Expertise: Proficient in Office 365, particularly Exchange Online, in an Enterprise setting.
  • Technical Proficiency: Strong foundation in networking, protocols, authentication (Basic, Kerberos, NTLM), and PowerShell.
  • Directory Synchronization Skills: Experience with tools like DirSync and Azure AD Connect is advantageous.
  • DNS Understanding: Proficiency in DNS records, management, and troubleshooting.
  • Active Directory Proficiency: Navigate Active Directory effortlessly, including FSMO Roles, Domains & Trusts, and Sites & Services.
  • Network Troubleshooting: Skilled in reading and analyzing network captures to pinpoint issues.
  • Team Collaboration: Value teamwork and thrive in a collaborative environment.
  • Customer Focus: Genuine commitment to assisting customers and ensuring their success.
  • Lifelong Learner: Embrace challenges and continuous learning.

Perks of Working with Us:

  • Relocation Assistance: Smooth transition support including airport pick-up, registration assistance, and more.
  • Comfortable Living: Accommodation in a fully-equipped company apartment (with utilities) for the initial 14 months.
  • Language Learning Opportunities: Free Portuguese lessons to immerse in the local culture.
  • Work-Life Balance: Maintain a healthy work-life balance with a standard 40-hour workweek and rotational shifts.
  • Competitive Salary Package: Attractive salary with room and meal allowances, plus holiday and Christmas bonuses.
  • Career Development: Grow and advance your career with specialization opportunities.
  • Fun Workplace: Enjoy perks like sports activities, cooking sessions, and a supportive team environment.

Interested in Joining Us?

Submit your application today to embark on a fulfilling career in technical support

Training Details:

  • 4-week intensive training program conducted in English (8 hours/day)
  • Training compensation: 92.80 euros per week

Salary Information:

  • euros gross monthly (including room & meal allowances, holiday & Christmas bonuses)
  • 1417.5 euros gross monthly (including meal allowances, holiday & Christmas bonuses)

Join our team by May 10th, 2024

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