Technical Support Specialist
2 semanas atrás
_The Vision-Box World _
Join us on our exciting journey and become part of our innovative future
At Vision-Box, you are empowered to be innovative, creative and hands on.
You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us.
We want motivated people who can think on their feet, who will take accountability and who want to make a difference and not just make up the numbers.
As a partner to prestigious Governments, Airports, and Airlines around the world, we enhance citizen services and traveller experiences. We establish identity through high-performance enrolment, verification and authentication by enabling multi-directional data transactions and creating actionable intelligence.
We have delivered over 5,000 identity enrolment solutions in every continent across the globe, enabling access to robust identity schemes and the use of automated systems for hundreds of millions of citizens and passengers every year.
As a Technical Support Specialist, what are you going to do?
- Responding to incidents and performing break/fix activities when errors and faults occur;
- Liaising with customers onsite and remotely and proactively communicating with the Service Manager, escalating issues, and identifying areas where service can be improved;
- Providing onsite early life support and training users on the system;
- Analysis of system performance in relation to business benefits;
- Document cases, recommendations, and resolutions clearly in the ticketing system;
- Collaborate with Technical Support Experts and Software Development to resolve highly complex technical issues associated with deployment.
What are the skills and professional experience we're expecting from you?
- Technical education (Electrical or IT) with at least two years of relevant experience with hardware diagnostics and repair experience and a basic understanding of electrical and electronic components;
- Knowledge of networking fundamentals (TCP/IP, HTTP, routing, and switching, etc.) and database administration fundamentals (preferably MS SQL Server and/or PostgreSQL);
- Basic understanding of Information Security principles, security protocols, Public Key Infrastructure (PKI), and basic knowledge of biometric concepts and technologies;
- Fluent in English;
- Good understanding of ITIL support principles;
- Selfmotivated and proactive individual with a willingness to travel and you have a problemsolving attitude;
- Availability to travel.
Some of the cool reasons to work with us:
Founded in Portugal and with a purpose-built headquarters in the vibrant capital of Lisbon, we have over 21 years of highly specialized experience, delivering cutting edge technology to Airports, Airlines, and Governments;
Recognized in the market as leaders in innovation, we've won awards in all parts of the globe. We want people who can make a real impact;
We're a full-stack technology company working with the latest technologies. With in-house Product Design and mechanical engineering through to Front End UX/UI, Big Data, and virtualization, we bring together specialists with the sharpest minds to deliver smart and disruptive solutions to our customers;
We've grown rapidly in the last 10 years and offer opportunities to travel to some of the world's most exciting places.
Projects around the world like in Sydney, Milan, New York, Helsinki, Toronto, Aruba, and Dubai mean your experience can be truly global.
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Planet Paymet Tempo inteiroTechnical Support Specialist (Italian) page is loaded Technical Support Specialist (Italian) Apply remote type Hybrid locations Lisbon - Portugal time type Full time posted on Posted 30+ Days Ago job requisition id 1658 About Us: The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Grabjobs Portugal Tempo inteiroWe are hiring a confident Technical Support Specialist to join our incredible team at in Lisboa.Growing your career as a Full Time Technical Support Specialist is an exceptional opportunity to develop useful skills.If you are strong in decision-making, cooperation and have the right experience for the job, then apply for the position of Technical Support...
-
Technical Support Specialist Ii
2 semanas atrás
Lisboa, Lisboa, Portugal Pager Tempo inteiroTechnical Support Specialist II Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience, to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success...
-
Technical Support Specialist Ii
2 semanas atrás
Lisboa, Lisboa, Portugal PagerDuty, Inc. Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit ourcareers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts Technical Support Specialist II Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of...
-
Spanish Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Konecta Portugal Tempo inteiroAbout us:Konecta is a multinational company specializing in Business Process Outsourcing (BPO), handling tasks from front office and back office internal operations to the management of external agents' activities. Our focus on quality, excellence, and innovation reflects our commitment to society.Key Responsibilities:This is a full-time on-site role for a...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Planet Paymet Tempo inteiroTechnical Support Specialist page is loaded Technical Support Specialist Apply remote type Onsite locations Lisbon - Portugal time type Full time posted on Posted 3 Days Ago job requisition id JR07436 About Us:The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and...
-
German-Speaking Customer Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiroGerman-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks:Communicate with customers using...
-
Technical Support Specialist With German
2 semanas atrás
Lisboa, Lisboa, Portugal Planet Paymet Tempo inteiroTechnical Support Specialist with German page is loaded Technical Support Specialist with German Apply remote type Onsite locations Lisbon - Portugal time type Full time posted on Posted 30+ Days Ago job requisition id JR07141 About Us: The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal D-Edge Tempo inteiroJob DescriptionYou will be joining the Technical Support Specialist - Iberia Team, composed of 8 people. You will be reporting to Cesar ANTON, Head of Technical Support Iberia & North Europe. The team's purpose is to provide technical support helping customers within the D-EDGE Suite of products. The team is the first point of contact for customers'...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroTechnical Support Specialist (Italian Market) - Deliver Exceptional Support & Build a Rewarding CareerDo you have a passion for technology and a knack for solving problems? Are you fluent in Italian and eager to provide exceptional customer service?We are in search of a skilled Technical Support Specialist to join our expanding team. In this position, you...
-
German-Speaking Customer Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiroGerman-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks: Communicate with customers using...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal D-Edge Hospitality Solutions Tempo inteiroWHO WE ARE:Have you ever booked a hotel online? Then you've probably used D-EDGE without knowing itMission : Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel...
-
Technical Support Specialist French Speaker
2 semanas atrás
Lisboa, Lisboa, Portugal EVA Global Tempo inteiroExciting Opportunity: Technical Support Specialist at EVA Global EVA Global is hiring EV chargers 2.Lvl Technical Support Agents EVA Global started the customer experience revolution in the E-mobility industry in 2017 by enabling any business to offer superior charging opportunities to its customer base and maximize the uptime and availability of the...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Planet Paymet Tempo inteiroTechnical Support Specialist (Italian) page is loaded Technical Support Specialist (Italian) Apply remote type Hybrid locations Lisbon - Portugal time type Full time posted on Posted 30+ Days Ago job requisition id 1658 About Us:The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal D-EDGE Hospitality Solutions Tempo inteiroWHO WE ARE:Have you ever booked a hotel online? Then you've probably used D-EDGE without knowing it.Mission : Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal D-EDGE Hospitality Solutions Tempo inteiroWHO WE ARE:Have you ever booked a hotel online? Then you've probably used D-EDGE without knowing it.Mission \uD83D\uDE80: Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Planet Tempo inteiroremote type- Onsite- locations- Lisbon - Portugal- time type- Full time- posted on- Posted Today- job requisition id- JR07437 About Us:The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it's growing between 13-15% year-on-year. Some of the largest most dynamic...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Planet Tempo inteiroremote type- Onsite- locations- Lisbon - Portugal- time type- Full time- posted on- Posted Today- job requisition id- JR07436 About Us:The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it's growing between 13-15% year-on-year. Some of the largest most dynamic...
-
Technical Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal D-EDGE Hospitality Solutions Tempo inteiroWHO WE ARE:Have you ever booked a hotel online? Then you've probably used D-EDGE without knowing it.Mission \uD83D\uDE80: Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels...
-
Technical Support Specialist Ii
2 semanas atrás
Lisboa, Lisboa, Portugal Grabjobs Portugal Tempo inteiroTechnical Support Specialist II - Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of experience, to help resolve our customers' technical challenges. Your responsibilities will span technical support on our portfolio of products as we build our operations cloud, interaction with our engineering and Customer Success...
